Noticing a trend

NewGuy · 3rd July 2009, 03:00

Could the moderators of the forum please use a bit more customer service skills. You are representing the company after all. I am really interested in this game, but nothing, and I mean nothing will cause me to lose interest faster than a company who's representative are being rude to the very people who will be paying their bills.

For one I am a little tired of the "use search". It is not the customer's job to research your product. It is YOUR job to promote your product and tell the customers what the features are. Flippant answers like that and you could lose a customer and several of his friends before they even get a chance to see what the game is all about.

It is just unprofessional.

Jalisar · 3rd July 2009, 03:01

I didnt know they were being rude?

Zarin · 3rd July 2009, 03:02

I disagree with you.

I don't feel that there being rude. There having to listen to hundreds of people ask the same questions over, and most of us don't understand the technology issues they have to deal with. And on the other hand all the developers who are helping us are trying to build a game that will make you happy.

As I have said before, they don't have hundred's of workers on the game like WoW and Eve does, they only have around 15. Yet, the expectations from the customers are so high.

Protonix · 3rd July 2009, 03:03

I don't know how they're being at the moment, but they are prone to the occasional about of rudeness, like all others. Nothing wrong with asking for them to be kindly mods.

Trax · 3rd July 2009, 03:03

Quote:

Originally Posted by NewGuy

Could the moderators of the forum please use a bit more customer service skills. You are representing the company after all. I am really interested in this game, but nothing, and I mean nothing will cause me to lose interest faster than a company who's representative are being rude to the very people who will be paying their bills.

For one I am a little tired of the "use search". It is not the customer's job to research your product. It is YOUR job to promote your product and tell the customers what the features are. Flippant answers like that and you could lose a customer and several of his friends before they even get a chance to see what the game is all about.

It is just unprofessional.

We don't like to see their eyes cos they will never look the same?

Cristina · 3rd July 2009, 03:04

I understand both sides, but the fact is search will always be rarely used on forums, it has always been so and always will be. I just accept it.

Alyzar · 3rd July 2009, 03:04

I don't think they are being rude, moreso you are used to the devs of other games speaking to you like you're a baby. The devs here treat you like an adult. They joke, they can be sarcastic. They act like normal people.

NewGuy · 3rd July 2009, 03:05

Quote:

Originally Posted by Cristina

I understand both sides, but the fact is search will always be rarely used on forums, it has always been so and always will be. I just accept it.

Customers shouldn't have to use search. And even if they should an answer such as "Hello valued customer, we are very glad you are interested in our game. Please use the forums search functionality, it will provide the answers you are looking for" is a million times better than "use search".

MrTorture · 3rd July 2009, 03:07

Quote:

Originally Posted by NewGuy

Could the moderators of the forum please use a bit more customer service skills. You are representing the company after all. I am really interested in this game, but nothing, and I mean nothing will cause me to lose interest faster than a company who's representative are being rude to the very people who will be paying their bills.

For one I am a little tired of the "use search". It is not the customer's job to research your product. It is YOUR job to promote your product and tell the customers what the features are. Flippant answers like that and you could lose a customer and several of his friends before they even get a chance to see what the game is all about.

It is just unprofessional.

Actually, I don't think the mods are paid, aren't they volunteers? And telling you to use search is doing their job. Sadly, I think you're being lazy, and the game doesn't even have an official release date.

Zarin · 3rd July 2009, 03:07

Quote:

Originally Posted by NewGuy

Customers shouldn't have to use search. And even if they should an answer such as "Hello valued customer, we are very glad you are interested in our game. Please use the forums search functionality, it will provide the answers you are looking for" is a million times better than "use search".

I know that some things do new better explanation and thats why you wouldn't use the forums, but there are 15 people building the game and are your customer service. They don't have hundreds of people in India here to help you understand the game.

Cristina · 3rd July 2009, 03:08

Quote:

Originally Posted by NewGuy

Customers shouldn't have to use search. And even if they should an answer such as "Hello valued customer, we are very glad you are interested in our game. Please use the forums search functionality, it will provide the answers you are looking for" is a million times better than "use search".

yes I know, but as I said i can see this situation from both sides.

NewGuy · 3rd July 2009, 03:09

Quote:

Originally Posted by MrTorture

Actually, I don't think the mods are paid, aren't they volunteers? And telling you to use search is doing their job. Sadly, I think your being lazy, and the game doesn't even have an official release date.

First, I'm not talking about my posts, I'm talking about general mod behavior in serveral threads.

Volenteers or not, they represent the company. If you all think it is great to lose customers just because the mods don't want to learn customer service, then hay, more power to you.

I for one wouldn't want this game to lose a single customer. Is it really that hard to say "Please use the search functionality" instead of "use search"?

MrTorture · 3rd July 2009, 03:09

I actually think you're the one being rude NewGuy.

NamelessOne · 3rd July 2009, 03:10

The first thing to do when looking for info on a game isn't to jump into the forums, but to read the faqs or wiki it. Most questions have already been asked, answered and asked again. Show a little autonomy and search, honestly.

Trax · 3rd July 2009, 03:11

Quote:

Originally Posted by NewGuy

First, I'm not talking about my posts, I'm talking about general mod behavior in serveral threads.

Volenteers or not, they represent the company. If you all think it is great to lose customers just because the mods don't want to learn customer service, then hay, more power to you.

I for one wouldn't want this game to lose a single customer. Is it really that hard to say "Please use the search functionality" instead of "use search"?

they have the right to act like real people.

Jalisar · 3rd July 2009, 03:11

Quote:

Originally Posted by NewGuy

Could the moderators of the forum please use a bit more customer service skills. You are representing the company after all. I am really interested in this game, but nothing, and I mean nothing will cause me to lose interest faster than a company who's representative are being rude to the very people who will be paying their bills.

For one I am a little tired of the "use search". It is not the customer's job to research your product. It is YOUR job to promote your product and tell the customers what the features are. Flippant answers like that and you could lose a customer and several of his friends before they even get a chance to see what the game is all about.

It is just unprofessional.

Ok I didnt catch your part about the "use search" remarks that we often get.. And I have gotten them before myself *looks at Mr.Winter* lol.. But if you care so much about a game you should want to search all of the gory little secrets about it. So I can see both sides here. Maybe since you posted your hurt/offended feelings they will in fact be more curteous in the future and give longer reasons that say the same thing but are more polite.
Still dont see them as that rude. I call it matter of fact.. Thor went on a thread closing binge last night which I thought was well executed.

NewGuy · 3rd July 2009, 03:11

Quote:

Originally Posted by NamelessOne

The first thing to do when looking for info on a game isn't to jump into the forums, but to read the faqs or wiki it. Most questions have already been asked, answered and asked again. Show a little autonomy and search, honestly.

Nevermind you guys are missing the point. This has nothing to do with me. This is about customer service.

deviusdog · 3rd July 2009, 03:12

Quote:

Originally Posted by Alyzar

They act like normal people.

MrTorture · 3rd July 2009, 03:12

Quote:

Originally Posted by NewGuy

Nevermind you guys are missing the point. This has nothing to do with me. This is about customer service.

Umm, saying anything implying customer service, would mean they have customers, as of right now, they don't have any customers. When you pay money for the game, and they don't help you, come back and complain.

Trax · 3rd July 2009, 03:14

Quote:

Originally Posted by MrTorture

Umm, saying anything implying customer service, would mean they have customers, as of right now, they don't have any customers. When you pay money for the game, and they don't help you, come back and complain.

I agree with this post.

Mycke · 3rd July 2009, 03:14

Actually I find the general Mod behavior here more professional than almost any board I've been on.

They don't let 30 threads asking the same questions run at the same time.

You might think that they need to answer the same questions over and over day after day for weeks and months at a time, but most of us agree people should use the search function.

NewGuy · 3rd July 2009, 03:15

Quote:

Originally Posted by Mycke

Actually I find the general Mod behavior here more professional than almost any board I've been on.

They don't let 30 threads asking the same questions run at the same time.

You might think that they need to answer the same questions over and over day after day for weeks and months at a time, but most of us agree people should use the search function.

Then why not be a little more polite? That's all I'm saying. A "please" and "thank you" can go a long way to retaining customers.

Trax · 3rd July 2009, 03:17

Quote:

Originally Posted by NewGuy

Then why not be a little more polite? That's all I'm saying. A "please" and "thank you" can go a long way to retaining customers.

Please meet my good friend

Quote:

Originally Posted by MrTorture

Umm, saying anything implying customer service, would mean they have customers, as of right now, they don't have any customers. When you pay money for the game, and they don't help you, come back and complain.

Mr Winter · 3rd July 2009, 03:18

Quote:

Originally Posted by NewGuy

Then why not be a little more polite? That's all I'm saying. A please and thank you can go a long way to retaining customers.

Look at the forums as though you would look at a war. The mods are the soldiers. Over time, the war will wear them out and their patience will thin. Some that used to be nice will be mean, those who where mean will be meaner. What was once a 10 sentence reply is now a few words.

Don't take the internet personally. And they're doing a fine job btw, much better then any other forum I've been too.

Vultus · 3rd July 2009, 03:18

Quote:

Originally Posted by NewGuy

Could the moderators of the forum please use a bit more customer service skills. You are representing the company after all. I am really interested in this game, but nothing, and I mean nothing will cause me to lose interest faster than a company who's representative are being rude to the very people who will be paying their bills.

For one I am a little tired of the "use search". It is not the customer's job to research your product. It is YOUR job to promote your product and tell the customers what the features are. Flippant answers like that and you could lose a customer and several of his friends before they even get a chance to see what the game is all about.

It is just unprofessional.

You're wrong, "use search" is in the rules, they are enforcing the rules, it's that simple.

Craftblade · 3rd July 2009, 03:18

Quote:

Originally Posted by NewGuy

Then why not be a little more polite? That's all I'm saying. A "please" and "thank you" can go a long way to retaining customers.

That goes for "customers" as well. A nice attitude gets you better "customer service". So make sure you know being nice is a two way street.

Zarin · 3rd July 2009, 03:18

Quote:

Originally Posted by NewGuy

Then why not be a little more polite? That's all I'm saying. A "please" and "thank you" can go a long way to retaining customers.

Could you please link me to threads where mods have be disrespectful and rude?

MrTorture · 3rd July 2009, 03:18

Quote:

Originally Posted by NewGuy

Then why not be a little more polite? That's all I'm saying. A "please" and "thank you" can go a long way to retaining customers.

You're not a customer, and mods aren't customer support. It's just like going to wal-mart, and ask a random worker something. He will say, not my department/don't know, and/or go ask customer services.

NewGuy · 3rd July 2009, 03:19

Quote:

Originally Posted by MrTorture

You're not a customer, and mods aren't customer support. It's just like going to wal-mart, and ask a random worker something. He will say, not my department/don't know, and/or go ask customer services.

That's why I don't shop at Wal-Mart :-)

Thorbinator · 3rd July 2009, 03:19

When you are starting a new thread, please be sure there is no active thread discussing the matter. Are you unsure, use the search feature and find out. Likewise if you need answers on any question, use the search feature. When you are posting, be sure to keep it on-topic. We strive to keep the forum nice and clean so keep discussions about the same topic in one thread.

From the rules.

We are volunteers, you have not paid anything to be here. We are limited by time, and we enforce the rules as we can. If you have a problem with the moderation or the moderators, take it up in a PM.

We strive to keep the forum clean and informative and a conduit for discussions, and there aren't enough hours in the day to do that perfectly, so I say use search as you have noticed.

3rd July 2009, 03:00	#1 (permalink)
NewGuy Junior Member Join Date: Jun 2009 Rep Power: 1	Noticing a trend Could the moderators of the forum please use a bit more customer service skills. You are representing the company after all. I am really interested in this game, but nothing, and I mean nothing will cause me to lose interest faster than a company who's representative are being rude to the very people who will be paying their bills. For one I am a little tired of the "use search". It is not the customer's job to research your product. It is YOUR job to promote your product and tell the customers what the features are. Flippant answers like that and you could lose a customer and several of his friends before they even get a chance to see what the game is all about. It is just unprofessional.

3rd July 2009, 03:01	#2 (permalink)
Jalisar Member Join Date: May 2009 Rep Power: 2	I didnt know they were being rude? __________________

3rd July 2009, 03:19	#30 (permalink)
Thorbinator Member Join Date: Nov 2008 Location: California Age: 21 Rep Power: 6	When you are starting a new thread, please be sure there is no active thread discussing the matter. Are you unsure, use the search feature and find out. Likewise if you need answers on any question, use the search feature. When you are posting, be sure to keep it on-topic. We strive to keep the forum nice and clean so keep discussions about the same topic in one thread. From the rules. We are volunteers, you have not paid anything to be here. We are limited by time, and we enforce the rules as we can. If you have a problem with the moderation or the moderators, take it up in a PM. We strive to keep the forum clean and informative and a conduit for discussions, and there aren't enough hours in the day to do that perfectly, so I say use search as you have noticed. __________________ The Rules\|Search\|FAQ\|Features\|Answered Questions\|Need to Know Info\|Active Discussions ^READ - - ^USE - - - - - - - - - - ^Read all of this before posting a new thread^ - - - -

3rd July 2009, 03:04	#6 (permalink)
Cristina Member Join Date: Mar 2009 Rep Power: 1	I understand both sides, but the fact is search will always be rarely used on forums, it has always been so and always will be. I just accept it.

3rd July 2009, 03:04	#7 (permalink)
Alyzar Banned Join Date: Jun 2009 Rep Power: 0	I don't think they are being rude, moreso you are used to the devs of other games speaking to you like you're a baby. The devs here treat you like an adult. They joke, they can be sarcastic. They act like normal people.

3rd July 2009, 03:09	#13 (permalink)
MrTorture Junior Member Join Date: Feb 2009 Rep Power: 2	I actually think you're the one being rude NewGuy.

3rd July 2009, 03:10	#14 (permalink)
NamelessOne Member Join Date: Apr 2009 Location: Vancouver Age: 20 Rep Power: 1	The first thing to do when looking for info on a game isn't to jump into the forums, but to read the faqs or wiki it. Most questions have already been asked, answered and asked again. Show a little autonomy and search, honestly.

3rd July 2009, 03:14	#21 (permalink)
Mycke Junior Member Join Date: Apr 2009 Rep Power: 1	Actually I find the general Mod behavior here more professional than almost any board I've been on. They don't let 30 threads asking the same questions run at the same time. You might think that they need to answer the same questions over and over day after day for weeks and months at a time, but most of us agree people should use the search function.