Shop temporarily closed

[Sleepwalker]

Im guessin the ones complaining have never been apart of an mmo launch before........

[Skraylok]

Disclaimer: THIS IS NOT A TROLL, DIG, Insult, or anything of the sort...


I was under the impression that the block situation was resolved. People were sorted into A and B rather than being block "one".

Why not release the client for DL now and when the account situation is worked out, enable the proper accounts. There are 2000 people that have the right to, at the very least, test the downloader...

Feel free to negative rep me for this out of spite or fanboism or whatever, but this is not meant as a stab at anybody... Merely a suggestion.

[bouke285]

Originally Posted by Skraylok

Disclaimer: THIS IS NOT A TROLL, DIG, Insult, or anything of the sort...


I was under the impression that the block situation was resolved. People were sorted into A and B rather than being block "one".

Why not release the client for DL now and when the account situation is worked out, enable the proper accounts. There are 2000 people that have the right to, at the very least, test the downloader...

Feel free to negative rep me for this out of spite or fanboism or whatever, but this is not meant as a stab at anybody... Merely a suggestion.

Too bad word on the street is there is no downloader its a torrent so this doesnt make sense.

[Mr Winter]

Originally Posted by Skraylok

Disclaimer: THIS IS NOT A TROLL, DIG, Insult, or anything of the sort...


I was under the impression that the block situation was resolved. People were sorted into A and B rather than being block "one".

Why not release the client for DL now and when the account situation is worked out, enable the proper accounts. There are 2000 people that have the right to, at the very least, test the downloader...

Feel free to negative rep me for this out of spite or fanboism or whatever, but this is not meant as a stab at anybody... Merely a suggestion.

Thats just the problem. It isn't worked out apparently.

[Relyks]

Yeah we all know BETA is for testing and blah blah..


But, for example a year ago I was selected to test a new product for marketing reasons.
So, they call and say Hey June 15 at 9:00am at this location.

So, you get up at 8am get ready and drive down there, but when you get there no one from the company is there. So you and 40 others sit and wait until someone shows up.

Hours go by and no one is around. No big deal maybe they didnt really mean 9:00 maybe they said the 15th. To tell you the truth, no one would wait. No one would care. That product wouldn't sell because of the bad taste left in everyone's mouth.

Since we all paid though it makes this different. We all want to play because that is what we "paid" for. yeah I know its to test, but you cant tell people Hey it will be around in 24 hours then expect them to wait all day to get a good beta test.

I was really thinking it wouldnt open until 7-8 (peek hours) so they could get a good amount of players in the server. It looks like it might not even open at all.

These horrible updates and vague answers is bad PR and bad customer service. We all put money down, which I'm starting to regret, but at least we will have a chance to get a first look sometime this week?

[Syge]

Originally Posted by Sleepwalker

Im guessin the ones complaining have never been apart of an mmo launch before........

Let alone a BETA launch, lol.

Here's a tip: They don't plan their release around people who are sitting at their computers all day.

[Botican]

Originally Posted by Fortinbras

Jesus Christ shut up.

It's only a beta, it's not the product you payed for, you are not entitled to be downloading and playing Mortal this very minute.

I love this excuse, if anything goes wrong just say BETA. Guys did you know it's BETA? That means they can say or do whatever and it's ok because BETA. They can't be expected to post information about what's going on, they can be totally silent on the date they made, that's what happens in BETA.

edit: In a Beta it is understood that there will be many issues, but the word "BETA" itself is not an excuse, Beta doesn't stop them from posting.

[Silk]

Originally Posted by Sleepwalker

Im guessin the ones complaining have never been apart of an mmo launch before........

Yeah this, anyone that has knows this is comparitivley smooth compared to launches of some other games

[ThaBadMan]

Well if most of u guys could read and think logic.
There wont be a beta download until the mess is cleared for all block A.

[Skraylok]

Originally Posted by Mr Winter

Thats just the problem. It isn't worked out apparently.

Are you calling Henrik a liar? Of course I am not ruling the possibility out but he claims the reason there is no launch is because of the Shop system. I can understand the shop being closely related to account activation and access privileges, but a client download doesn't need to be hosted through a custom MO downloader. I am no noob when it comes to Information Systems.

I smell something fishy and it ain't your girlfriend ;-)]

EDIT **
If somebody on the inside could shed some insight on a much lower (technologically advanced) level, it would at least give us technonerds something to do while waiting

[bouke285]

Originally Posted by Skraylok

Are you calling Henrik a liar? Of course I am not ruling the possibility out but he claims the reason there is no launch is because of the Shop system. I can understand the shop being closely related to account activation and access privileges, but a client download doesn't need to be hosted through a custom MO downloader. I am no noob when it comes to Information Systems.

I smell something fishy and it ain't your girlfriend ;-)

Ok that was just dumb all i can say.

[Syge]

Originally Posted by Relyks

Yeah we all know BETA is for testing and blah blah..


But, for example a year ago I was selected to test a new product for marketing reasons.
So, they call and say Hey June 15 at 9:00am at this location.

So, you get up at 8am get ready and drive down there, but when you get there no one from the company is there. So you and 40 others sit and wait until someone shows up.

Hours go by and no one is around. No big deal maybe they didnt really mean 9:00 maybe they said the 15th. To tell you the truth, no one would wait. No one would care. That product wouldn't sell because of the bad taste left in everyone's mouth.

Since we all paid though it makes this different. We all want to play because that is what we "paid" for. yeah I know its to test, but you cant tell people Hey it will be around in 24 hours then expect them to wait all day to get a good beta test.

I was really thinking it wouldnt open until 7-8 (peek hours) so they could get a good amount of players in the server. It looks like it might not even open at all.

These horrible updates and vague answers is bad PR and bad customer service. We all put money down, which I'm starting to regret, but at least we will have a chance to get a first look sometime this week?

I feel like I shouldn't even do this anymore, but you didn't pay for the right to test the game. You bought the box/bag with the little shiny discs that's going to be shipped to your doorstep a few months down the line.

The beta access is a perk, and subject to the reality of beta testing. If you are expecting concrete information and ETAs and all that jazz, you either haven't experienced a beta for a game, or you possess a false sense of entitlement simply because you shelled out some cash. Or your expectations are unrealistic for a company in which the developers and community liaisons are the same people.

They do not have a chain of command like the larger companies where there are people that are essentially on the payroll to communicate information from the developers to the players on the forums, etc.

If I had a nickel for every archetypal "angry businessman" post, I probably would have paid for my boxed copy by now.

[Reinhart]

Originally Posted by ThaBadMan

There wont be a beta download until the mess is cleared for all block A.

Well, good thing they just started looking into it today.

[Mr Winter]

Originally Posted by Skraylok

Are you calling Henrik a liar? Of course I am not ruling the possibility out but he claims the reason there is no launch is because of the Shop system. I can understand the shop being closely related to account activation and access privileges, but a client download doesn't need to be hosted through a custom MO downloader. I am no noob when it comes to Information Systems.

I smell something fishy and it ain't your girlfriend ;-)]

EDIT **
If somebody on the inside could shed some insight on a much lower (technologically advanced) level, it would at least give us technonerds something to do while waiting

We do need to solve the block A status as you are aware of we have hade some problems with that, and this is all tied into GlobalCollects system.

I got the status problem thing from that sentence.

[Fortinbras]

Originally Posted by Relyks

So, you get up at 8am get ready and drive down there, but when you get there no one from the company is there. So you and 40 others sit and wait until someone shows up.

Yeah, that's not really comparable though is it? If you took time off work to waste the day sitting at your computer refreshing this site that's your own fault. Just go on about your life and the download will be available at some point, they're not going to put it up and take it down again an hour later.

[Rogue]

I'm just looking forward to the DD, some of you really need to calm down. Lets see if you keep this fanaticism once you have to put up with all the bug reports. Or did you forget, this is a BETA there will be problems. I swear its like this for everyone I've been in.
1.People Go nuts
2. People get angry at the company they once worshiped
3. The weeding out of the true fans who are beta to help out SV and the other ftards who want to gank all day for their own twisted amusement.
4. Launch, I almost guarentee that it wont be smooth. Why? because like the beta its something that SV hasn't done before. It doesn't matter if your endorsed by a multi billion dollar giant or if your an indie company just starting out, you can only estimate so much. So sit down, shut up, wait patiently and be glad that for once a company has actually stated that they'll make sure they tell you the truth and not bullshit out their ass like all the others have for the last 10 years.

[BlindMonkey]

Originally Posted by Relyks

Yeah we all know BETA is for testing and blah blah..


But, for example a year ago I was selected to test a new product for marketing reasons.
So, they call and say Hey June 15 at 9:00am at this location.

So, you get up at 8am get ready and drive down there, but when you get there no one from the company is there. So you and 40 others sit and wait until someone shows up.

Hours go by and no one is around. No big deal maybe they didnt really mean 9:00 maybe they said the 15th. To tell you the truth, no one would wait. No one would care. That product wouldn't sell because of the bad taste left in everyone's mouth.

Since we all paid though it makes this different. We all want to play because that is what we "paid" for. yeah I know its to test, but you cant tell people Hey it will be around in 24 hours then expect them to wait all day to get a good beta test.

I was really thinking it wouldnt open until 7-8 (peek hours) so they could get a good amount of players in the server. It looks like it might not even open at all.

These horrible updates and vague answers is bad PR and bad customer service. We all put money down, which I'm starting to regret, but at least we will have a chance to get a first look sometime this week?

I'm confused... you had to get up at 8am, get ready and drive to your computer?

Or you were able to just check if it was up say once in the morning, and once in the evening from the comfort of your home?

[Kzang]

Originally Posted by Mr Winter

Thats just the problem. It isn't worked out apparently.

I'm assuming hes talking about after we download the torrent and install it. We would be testing the patcher.

[Tumtuk8400]

Thanks for the update Henrik, waiting patiently.

[Vulgate]

My epeen desires to partake of the fruit of the client download.

[Mr Winter]

Originally Posted by Kzang

I'm assuming hes talking about after we download the torrent and install it. We would be testing the patcher.

Yea, I ment that not all the bugs are fixed. And not just with the torrent/patcher, I'm thinking there's a problem with the blocks still.

[Relyks]

Originally Posted by BlindMonkey

I'm confused... you had to get up at 8am, get ready and drive to your computer?

Or you were able to just check if it was up say once in the morning, and once in the evening from the comfort of your home?

Can you read?


I said FOR EXAMPLE I was selected to test a product IN real life

We are doing them a favor by testing they should do US a favor and update us with some information.

[Brutaius]

Well with no update, and it getting late and Sweden, I sense a delay.

[Skraylok]

Originally Posted by Mr Winter

I got the status problem thing from that sentence.

Understood. I am merely questioning the validity of the statement. How closely related can the client downloader be with account and shop functionality?

Sure, if you plan on restricting client download to those who have purchased the game, that is fine and dandy. I apologize for ignorantly stating such harsh acusations. I should not presume to know the method in which the dev's planned for release or even coded their program.

It could be such that in an effort to make the game run smoother, the majority of game aspects are run client side; allowing for code insecurity. By this standard, it is completely understandable to postpone beta release for the forementioned reasons.

However, my take on this, at the time I wrote my original post, was "what difference does it make if they release the client to everybody if nobody can log and tap the servers.

I suppose the defining factor is reliant upon how much of the game is available without connection to the server; if any..
Sorry if I managed to aggrivate or confuse anybody.

[Relyks]

Originally Posted by Fortinbras

Yeah, that's not really comparable though is it? If you took time off work to waste the day sitting at your computer refreshing this site that's your own fault. Just go on about your life and the download will be available at some point, they're not going to put it up and take it down again an hour later.

You're dumb as balls I said a year ago.

Read before you make a post moron.

[Ville]

Originally Posted by Relyks

Yeah we all know BETA is for testing and blah blah..


But, for example a year ago I was selected to test a new product for marketing reasons.
So, they call and say Hey June 15 at 9:00am at this location.

So, you get up at 8am get ready and drive down there, but when you get there no one from the company is there. So you and 40 others sit and wait until someone shows up.

Hours go by and no one is around. No big deal maybe they didnt really mean 9:00 maybe they said the 15th. To tell you the truth, no one would wait. No one would care. That product wouldn't sell because of the bad taste left in everyone's mouth.

Since we all paid though it makes this different. We all want to play because that is what we "paid" for. yeah I know its to test, but you cant tell people Hey it will be around in 24 hours then expect them to wait all day to get a good beta test.

I was really thinking it wouldnt open until 7-8 (peek hours) so they could get a good amount of players in the server. It looks like it might not even open at all.

These horrible updates and vague answers is bad PR and bad customer service. We all put money down, which I'm starting to regret, but at least we will have a chance to get a first look sometime this week?

SV isn't asking you to wait or do anything. They never PROMISED shit for one and for two your not paying for testing at all.

[Skraylok]

Originally Posted by Kzang

I'm assuming hes talking about after we download the torrent and install it. We would be testing the patcher.

Not limited to a torrent, but a zip file or something of the nature could be acceptable.. Read my previous rant to see my explination

[Syge]

Originally Posted by Reinhart

Well, good thing they just started looking into it today.

Well I'm glad you possess an intimate and behind-the-scenes knowledge of how SV allocates their time each week. Please, could you share more with us? What were they doing all week?

I figure you must know, since you've concluded that it wasn't spent working on resolving these complex issues.

[Relyks]

Originally Posted by Syge

I feel like I shouldn't even do this anymore, but you didn't pay for the right to test the game. You bought the box/bag with the little shiny discs that's going to be shipped to your doorstep a few months down the line.

The beta access is a perk, and subject to the reality of beta testing. If you are expecting concrete information and ETAs and all that jazz, you either haven't experienced a beta for a game, or you possess a false sense of entitlement simply because you shelled out some cash. Or your expectations are unrealistic for a company in which the developers and community liaisons are the same people.

They do not have a chain of command like the larger companies where there are people that are essentially on the payroll to communicate information from the developers to the players on the forums, etc.

If I had a nickel for every archetypal "angry businessman" post, I probably would have paid for my boxed copy by now.

No but the beta and pre-purchase NOT order.

I placed money down to play the game AS well AS get into the first beta.

I dont care if it doesnt start until Friday, what I do care about is the flow of information to the consumer. I have no problems getting a refund or just selling this game off if they cant take the time to post a more accurate time.


I've been a apart of 4 BETA's and every single one was on time and with all the available information.

Just having the servers go up and down and gameplay being affected is what I expect. Not some 3rd party billing cop-out

[madsholme]

Block : A (Game Login available: Mon 20 Jul)

uhmmmm 2 hours to go... can i cancle my order?.. this is just like DF
no information no nothing.. at least if we got some info we knew something...

[Oak]

Originally Posted by Sleepwalker

Im guessin the ones complaining have never been apart of an mmo launch before........

Wrong. Been in the beta of most MMOs with a decent PvP content since UO days. I was a Darkfall pre-orderer too. The best organised beta ever was DAoC - Sonya was an absolute legend for keeping us all informed.

Originally Posted by Fortinbras

Jesus Christ shut up.

It's only a beta, it's not the product you payed for, you are not entitled to be downloading and playing Mortal this very minute.

Actually, IIRC, UK law (Trades Description Act) says that I am. On the order page, where they took my money, part of the deal was "Beta Access on the 20th".

This, however, is not what I am "whingeing" about. It is the lack of communication. After my horrid experience in Darkfall, I was hoping that MO would be different - so far it has been just as bad. Not being able to get in when arranged is not so bad if you don't have to sit around for 6 hours (and counting) waiting to find out what is going on.

[Relyks]

Originally Posted by doll.adam

SV isn't asking you to wait or do anything. They never PROMISED shit for one and for two your not paying for testing at all.

I'm waiting because I chose to I would just like information that isn't "Sorry there are problems we dont know anything about them its GC.

[Relyks]

Originally Posted by madsholme

Block : A (Game Login available: Mon 20 Jul)

uhmmmm 2 hours to go... can i cancle my order?.. this is just like DF
no information no nothing.. at least if we got some info we knew something...

Agreed.

[Reinhart]

Originally Posted by Syge

Well I'm glad you possess an intimate and behind-the-scenes knowledge of how SV allocates their time each week. Please, could you share more with us? What were they doing all week?

I figure you must know, since you've concluded that it wasn't spent working on resolving these complex issues.

Let's see, it was temporarily closed today. Nice timing. If they knew of this pressing issue, they would have fixed as soon as possible perhaps? I'm quite sure this issue has been an issue since the preorder last week.

[Terminus]

Originally Posted by Kiba Windrunner

Stop with the damn client begging and demanding already! Just because you start acting like kids doesn't mean you get beta any faster.

You tell'em dad!. Kids these days!!.. No cookies or beta cake for any of'em!!

[Syge]

Originally Posted by Relyks

No but the beta and pre-purchase NOT order.

I placed money down to play the game AS well AS get into the first beta.

I dont care if it doesnt start until Friday, what I do care about is the flow of information to the consumer. I have no problems getting a refund or just selling this game off if they cant take the time to post a more accurate time.


I've been a apart of 4 BETA's and every single one was on time and with all the available information.

Just having the servers go up and down and gameplay being affected is what I expect. Not some 3rd party billing cop-out

You can try to convince yourself of what it is you bought all you want, but that doesn't mean anything.

The fact is, you bought the game; not the beta or the right to test. That's something that was made very clear. Until you're playing the product you paid for, they don't really owe you shit.

I'm curious, which 4 beta tests did you participate in? Were any of them small indie developers with ~15 people working on the game?

[Marxon]

Originally Posted by Reinhart

Let's see, it was temporarily closed today. Nice timing. If they knew of this pressing issue, they would have fixed as soon as possible perhaps? I'm quite sure this issue has been an issue since the preorder last week.

Maybe this is as soon as possible. Woosh.

[Hawks282]

at least we know something, instead of nothing

[Relyks]

Originally Posted by Oak

Wrong. Been in the beta of most MMOs with a decent PvP content since UO days. I was a Darkfall pre-orderer too. The best organised beta ever was DAoC - Sonya was an absolute legend for keeping us all informed.


Actually, IIRC, UK law (Trades Description Act) says that I am. On the order page, where they took my money, part of the deal was "Beta Access on the 20th".

This, however, is not what I am "whingeing" about. It is the lack of communication. After my horrid experience in Darkfall, I was hoping that MO would be different - so far it has been just as bad.

I'm not the only person that has a brain and is wondering what the hell is going on.


This isnt a get over it and deal with it situation, The whole BETA process that they decided to do is flawed.

1. We got charged after we "pre-ordered"

2. To get an entry into the beta based on the purchase therefore its a part of the promise due to a consumer contract.

3. They said 20th and waited until the 20th to tell everyone Hey we are having problems.

4. I didnt take off work nor have I been waiting all day.

5. No flow of information. We got 2 sentences saying there is a problem with the block system "which they knew about 6 days ago".

[Lingxiaoyu]

This is getting fucking stupid.