List of things to do before launching the game

[Ziegler]

Update your .net framwork
You get this from Here
Do this for both Vista and XP.


Update your graphics drivers.
Get this from your cards website...nvidia.com or ati.com


Update DirectX
You get this from Here.
or here, non-MS site

Update the ageia Physx driver.
You get this from Here
Do this even if you have an ATI card...this is NOT Nvidia specific.


For Vista users, I recommend extracting to the programsX86/Mortal folder.


From monitoring the forums and IRC since last night, these three things seem to be the biggest issues for all users.


Fair warning....these links are from the net and I make no claims to their security.

[Severn]

Do exactly what he has listed and you should in theory be able to access the beta using Vista 64.

My final hurdle was the .Net framework that is actually part of Windows Update. Making sure your Vista 64 is fully patched should go along way in addressing your issues.

Performing these steps actually addressed the particular error message I was getting.

"C:\Program Files (x86)\MOBeta\MortalCache_Beta\Updater\MortalOnline \UnrealEngine
3\Binaries\Win32>NowGame.exe -seekfreeloading
The application has failed to start because its side-by-side configuration is in
correct. Please see the application event log for more detail"



Ziegler thanks a bunch for the feedback in IRC and for posting this, much appreciated.

[Ezion]

As a side note, my MO client runs fine (relatively speaking) on Vista 64 when it's not in the x86 directory.

[Ziegler]

Originally Posted by Ezion

As a side note, my MO client runs fine (relatively speaking) on Vista 64 when it's not in the x86 directory.

Correct, it shouldnt make a difference. I put it in there simply because it is an X86 based program.

No problem Severn. I may be a old troll, but helping in beta is a hobby for me.

[Ziegler]

bump

[Ziegler]

bump for a new week

[Vanth]

Originally Posted by Ezion

As a side note, my MO client runs fine (relatively speaking) on Vista 64 when it's not in the x86 directory.

What do you mean by "runs fine" exactly? My client is not in the x86 directory but still has the play-button problem. The batch file runs reasonably OK though. Is that what you were meaning?

[Ziegler]

Originally Posted by Vanth

What do you mean by "runs fine" exactly? My client is not in the x86 directory but still has the play-button problem. The batch file runs reasonably OK though. Is that what you were meaning?

correct..it allows you to get past the issues that most people were having.

[Ziegler]

bump for the block b folks

[89ShadowUK]

What's this Programsx86? I extract the MO cache to there? Or something? Im noob-ish with computers to an extent.

If you're having trouble, try this though;

Go to Control Panel, then Sound, then disable everything in the "PlayBack" tab, just right click and disable, for me, it was speakers and the SDEIF Interface (Your guess is as good as mine), and then you can launch the .bat with no errors.

Im going to try rolling back my sound-card drivers at some point, maybe worth a shot.

For the record; I tried everything else, in the list, and doing them in crazy orders that were suggested by others, with no avail, the sound was the only thing that did it, oddly enough, I can still get sound, when it's disabled, but not from the MO Client, aparently, when it comes to Monday, and I can log in, I should have to just go to the options in-game, and push my master volume up to 100%?

[knallsanne]

Originally Posted by 89ShadowUK

What's this Programsx86? I extract the MO cache to there? Or something? Im noob-ish with computers to an extent.

If you're having trouble, try this though;

Go to Control Panel, then Sound, then disable everything in the "PlayBack" tab, just right click and disable, for me, it was speakers and the SDEIF Interface (Your guess is as good as mine), and then you can launch the .bat with no errors.

Im going to try rolling back my sound-card drivers at some point, maybe worth a shot.

For the record; I tried everything else, in the list, and doing them in crazy orders that were suggested by others, with no avail, the sound was the only thing that did it, oddly enough, I can still get sound, when it's disabled, but not from the MO Client, aparently, when it comes to Monday, and I can log in, I should have to just go to the options in-game, and push my master volume up to 100%?

That's really odd..... It works for me too now But they should really fix that.... Is it just me that have the game "windowed" ?? I'm in block B, so maybe it's not windowed when you really enter the game....

What did mean about that you got sound from the game even if you Disabled the "speakers" from the "playback" tab ? You can't get sound after that....

[89ShadowUK]

Originally Posted by knallsanne

That's really odd..... It works for me too now But they should really fix that.... Is it just me that have the game "windowed" ?? I'm in block B, so maybe it's not windowed when you really enter the game....

What did mean about that you got sound from the game even if you Disabled the "speakers" from the "playback" tab ? You can't get sound after that....

I meant that like, for example, if I opened iTunes, and played a song, I can still hear it. Even with sound disabled.

[Ziegler]

The sound issue....

turn your sampling rate down to 48 k instead of 96k.


Known issue, that is the current work around for it.


In Vista only...there is a prgram files and a programfiles(x86)

The (x86) folder is where Vista installs legacy(older) programs. It isnt required, nor should it matter, I put it there because it makes the most sense for me, since it doesnt like working with Vista correctly. (heard that the play button issue was resolved with last nights patch though.)

[Luxferro]

Originally Posted by Ziegler

In Vista only...there is a prgram files and a programfiles(x86)

The (x86) folder is where Vista installs legacy(older) programs. It isnt required, nor should it matter, I put it there because it makes the most sense for me, since it doesnt like working with Vista correctly. (heard that the play button issue was resolved with last nights patch though.)

This isn't vista specific. it is 64bit operating system specific. it applies to windows xp 64 bit, vista 64, win 7 64, windows 2003 server 64, windows 2008 server 64, ect.

That is where 32 bit programs, on a 64 bit operating system install too... has nothing to do with legacy, or old programs.

[Ziegler]

Originally Posted by Luxferro

This isn't vista specific. it is 64bit operating system specific. it applies to windows xp 64 bit, vista 64, win 7 64, windows 2003 server 64, windows 2008 server 64, ect.

That is where 32 bit programs, on a 64 bit operating system install too... has nothing to do with legacy, or old programs.

That's probably true, now that I think about it. (x86) being the 32 bit systems. Thanks for pointing it out.

[Ziegler]

bumpin you B'ers...

[skatesftw]

not working for me anyway.. nothing happens when i press play now.. it worked this moring thou...

[npshmear]

I could really use some help with this. My problem is that I've downloaded the latest client: MortalCache07910 and when I unzip it I've only got the updater folder with all it's components and the Mortal Beta Launcher.exe file. I've set that to run through windows xp service pack 2 (because I'm on windows 7 64bit) and I've also set it to run as administrator. When i run it, I get the following:

A black rectangular box with the text:
Mortal Online Launcher
checking for updates...
revision: ok
scan: complete
download: complete

and a button "QUIT"

This is all. Nothing else happens. I want to play the game that I just subscribed for and still nothing is working. Please help me out. Am I missing files? I just re-downloaded the torrent and still same thing. I've let this launcher check for updates all night and nothing changed. My .Net Framework 3.5, direct x 10, nvidia drivers, phyx drivers are all up to date. My sound is running at the 48k. I can't even get to the login screen. Please help.

[npshmear]

Originally Posted by npshmear

I could really use some help with this. My problem is that I've downloaded the latest client: MortalCache07910 and when I unzip it I've only got the updater folder with all it's components and the Mortal Beta Launcher.exe file. I've set that to run through windows xp service pack 2 (because I'm on windows 7 64bit) and I've also set it to run as administrator. When i run it, I get the following:

A black rectangular box with the text:
Mortal Online Launcher
checking for updates...
revision: ok
scan: complete
download: complete

and a button "QUIT"

This is all. Nothing else happens. I want to play the game that I just subscribed for and still nothing is working. Please help me out. Am I missing files? I just re-downloaded the torrent and still same thing. I've let this launcher check for updates all night and nothing changed. My .Net Framework 3.5, direct x 10, nvidia drivers, phyx drivers are all up to date. My sound is running at the 48k. I can't even get to the login screen. Please help.

Originally Posted by npshmear

I'm getting the same problem. Right now I have just downloaded and unzipped the MortalCache07190.rar file to my desktop. I have my folder MortalCache07190.

I've opened up the folder and I see the "Mortal Beta Launcher.exe" and I double click it. The launcher opens in this black rectangle thing that quickly reads:

Mortal Online Launcher
checking for updates...

revision: ok
scan: complete
download: complete

with a "QUIT" button at the bottom.

As I see it says, "checking for updates..." I leave it open for a couple minutes, than 30 minutes, now 3 hours and still nothing.

I've run this from administrator on windows 7 (all latest windows updates and patches and drivers all updated and especially after a few restarts).

Still there is no action happening. I purchased the digital download and downloaded the torrent from the beta download link. Nothing is working, nothing is happening. What have I done wrong or what step have I missed. (Also note I set my Mortal Beta Launcher.exe to run from window xp sp3 emulator - for windows 7, just in case it was not compatible with windows 7.)

Any help?

Everyone will be happy to know that I have found the fix to this problem that many of us are having. Here is a full description of the fix.

Step 1: Unzip the latest MortalCache07910.rar file to your "C:\" directory and put it in the folder "C:\MOBeta\".

Observation 1: Once the unzipping is done go to your directory "C:\MOBeta\" and notice that there is one folder called "Updater" and a file called "Mortal Beta Launcher.exe".

Step 3: Right click "Mortal Beta Launcher.exe" and if using the windows 7 operating system select properties. Click the "Compatibility" tab. Check "Run this program in compatibility mode for:" and choose "Windows XP (Service Pack 2)". Under Privilege Level check "Run this program as an administrator". Click "Apply". Click "OK".

Step 4: Double Click the "Mortal Beta Launcher.exe".

Observation 2: If the client does not boot and you are left with a screen that looks like this
Then you need to proceed to the Step 5.

Step 5: Your client isn't loading and you see no play button. Now you need to head to this folder, which is going to be hidden, so make sure you "Show All Files" under folder options in your control panel. Once that is done proceed to this folder: "C:\Users\yourUserName\AppData\Roaming\StarVault\M ortalOnline\check\launcher\". Please note that this folder is different for everyone due to the different PC Usernames. Once you've navigated to this folder you will see inside this folder that there is a file called "Mortal Beta Launcher.exe". Right click and select "Send to -> Desktop (Create Shortcut".

Step 6: You will now have this beta launcher shortcut on your desktop. Right click it and "Run as Administrator." The program will now run properly and prompt you to find the proper client. Set the directory to "C:\MOBeta\" and select OK. (You will have to repeat this step every time to play the game but the shortcut will be on your desktop so it is made easy.)

Step 7: The client will now ask you for a username/password, type this in and proceed playing the game as normal.

Your client will now appear like this:


Enjoy. I hope this helps.

-LenexRaay

[wllstrt75]

Um is this a typo?

your latest file info does not match the latest patch version.

[npshmear]

Originally Posted by wllstrt75

Um is this a typo?

your latest file info does not match the latest patch version.

That is because the files that I was using, the 07910 client patched to the new client 081011 when I took the screen shot.