Crash Problems and Solutions - Page 6

Raff01 · 24th February 2010, 23:56

Any news of the crash since patch?

WillimOhayne · 25th February 2010, 00:06

Greetings and Salutations,

I am having a crash issue.
Launcher loads fine, does all of it's updates as needed.
I click the Play button on the launcher, the launcher drops away and the Mortal Onlione splash screen comes up, then the screen goes black and after about 10 seconds I get a Dialog warning box from Windos 7 saying:
NowGame.exe has stopped working. Windows is looking for a solution to this problem. Then a few seconds later no solution comes up and I have to Stop the program by using the task manager function (by hitting ctrl/alt/del) due to my mouse curser disappearing.

Please help!
R/

Devistat · 25th February 2010, 04:06

"Updater > mortalonline > UnrealEngine3 > NowGame > Config and open NowEngine.ini"
This fix actually worked for me! So glad someone found it.

Adasqo88 · 25th February 2010, 11:08

Quote:

Originally Posted by Devistat

"Updater > mortalonline > UnrealEngine3 > NowGame > Config and open NowEngine.ini"
This fix actually worked for me! So glad someone found it.

with that i can play 5minutes longer than 4096 value before editing .ini

Raff01 · 25th February 2010, 11:10

Did you try playing since new patch? do you still crash?

Adasqo88 · 25th February 2010, 11:23

yes im still crashing :/ I've found this is the same problem as it was in Aion before patch in december. Maybe MO Devs should contact Nvidia/Ati tech support to know how NCsoft fixed that?

Antonlol · 25th February 2010, 11:47

Quote:

Originally Posted by Kopatch

If you still crash and you using Win7 or Vista go to control panel > administrative tools > Event Viewer > Windows Logs > Applications. and paste the error you get.

Hey support team! My game crashed alot before, almost constantly. But I have the solution for the NowGame.exe problem, Here's the deal:

You have to replace the LODsize in you Nowengine.ini file(in mortal online config map) and instead of the LODsize 4096, you gotta replace that with 512, It worked fine with me so I recommend testing it!(remember to create a copy of the .ini file before changing anything!).

Adasqo88 · 25th February 2010, 12:11

I've done it...still crashing :/

My spec:
Intel Q6600 2,4Ghz @ 3,06 Ghz
Radeon HD4850 512
Ocz 4GB DDR2 1066Mhz

enslagsting · 25th February 2010, 15:01

Quote:

Originally Posted by Adasqo88

I've done it...still crashing :/

My spec:
Intel Q6600 2,4Ghz @ 3,06 Ghz
Radeon HD4850 512
Ocz 4GB DDR2 1066Mhz

I'm no expert on the matter but I think it's fairly safe to assume that the crash is related to the video card. Since the .ini fix isn't working for you I'm guessing that it's a driver issue of some sort or possibly memory related, unfortunately I'm not familiar with ATI cards (learnt my lesson many years ago) so I can't provide you with any real help.

If I were you I'd play around with different drivers, you can find mostly anything on www.guru3d.com

It isn't much but maybe you'll get lucky

Raff01 · 25th February 2010, 15:03

Crash happens as well with Nvidia cards. I use a 8800GT with the latest driver, release by nvidia and is WHQL certified. What more can you expect?

enslagsting · 25th February 2010, 15:13

I wasn't implying that NVIDIA cards are superior or anything, merely pointing out that I've had a lot more issues with ATI cards.

That aside I have the exact same video card as you, running the latest WHQL driver and the .ini fix worked for me.

Raff01 · 25th February 2010, 15:14

have you got Windows 7 32 bits?

enslagsting · 25th February 2010, 15:41

Yeah, I'm running Windows 7 32.

Raff01 · 25th February 2010, 15:48

please can you give info on what driver you use.

enslagsting · 25th February 2010, 16:07

Pasted from device manager:

Driver date: 11.01.2010

Driver version: 8.17.11.9621

How much memory have you got in total btw ?

Raff01 · 25th February 2010, 16:16

4 GB of RAM so 3.5 since its 32 bits

Adasqo88 · 25th February 2010, 16:58

i run vista 32bit

Shad0w4life · 25th February 2010, 17:09

http://www.nvidia.com/object/physx_9.09.1112.html

Anyone try downloading that and running it to see if it fixes crashes?

PhysX needs to be properly installed.

it also has a link to an older version on that site, that may help.

Shad0w4life · 25th February 2010, 17:12

Quote:

Originally Posted by WillimOhayne

Greetings and Salutations,

I am having a crash issue.
Launcher loads fine, does all of it's updates as needed.
I click the Play button on the launcher, the launcher drops away and the Mortal Onlione splash screen comes up, then the screen goes black and after about 10 seconds I get a Dialog warning box from Windos 7 saying:
NowGame.exe has stopped working. Windows is looking for a solution to this problem. Then a few seconds later no solution comes up and I have to Stop the program by using the task manager function (by hitting ctrl/alt/del) due to my mouse curser disappearing.

Please help!
R/

Mine does that rarely when in windowed mode, i think it's related to the game loading textures and windows 7 thinks it's not responding. Are you running fullscreen or windowed?

Xavath · 25th February 2010, 18:47

Done everything i can find on this forums, i still crash frequently in Fabernum.

Faulting application NowGame.exe, version 0.0.0.0, time stamp 0x4b86059e, faulting module KERNEL32.dll, version 6.0.6002.18005, time stamp 0x49e037dd, exception code 0xe0434f4d, fault offset 0x0003fbae, process id 0x1104, application start time 0x01cab64619744e1b.

Raff01 · 25th February 2010, 18:57

Does anyone have a clue what the KERNELBASE.DLL or KERNEL32.DLL issue is related to?

All those who have the crash please post your config

Adasqo88 · 25th February 2010, 19:10

SV should repair it asap....i cant play more than 5mins and im not alone with that problem.

Raff01 · 25th February 2010, 19:51

I have finally found the solution and cause : FABERNUM !! I created a new toon in Vadda, and had no problems since...

Adasqo88 · 25th February 2010, 22:25

yeah...ur right that it crashes only in Fabernum...but i want to go to Fabernum so they should fix it.

WillimOhayne · 25th February 2010, 23:46

Quote:

Originally Posted by Shad0w4life

Mine does that rarely when in windowed mode, i think it's related to the game loading textures and windows 7 thinks it's not responding. Are you running fullscreen or windowed?

NowGame.exe stops working in either wondowed or full-screen mode. Flat out this game will simply not launch.

Only info I get is that for sme reason windows has n clue about the program stops working.

Any1 have any clues?

Champion_Ryu · 26th February 2010, 04:59

=/ No one has even tried to respond to my post on the last page. Any bit of info would help!

garzub · 26th February 2010, 05:57

I had been running the game fine for about 20 minutes after downloading the new patch today. Then while swimming somewhere, I started getting flashes, like lightning for about 10 minutes, then the game crashed.

Went to relog and got the nowexe kernel32.dll at the splash several times. Here is what I got:

Description:
Faulting application nowgame.exe, version 0.0.0.0, faulting module kernel32.dll, version 5.1.2600.5781, fault address 0x00012afb.

If I understand what you posted above, I need to reinstall. Are there any oother options with this particular error? Should I wait for a new patch? I'd rather not do the reinstall, if it's possible to avoid. Thanks.

garzub · 26th February 2010, 12:48

Glad I made it past splash. Got to log in screen and got "failed to connect to login server." I will try again in a bit. Don't know why I didn't get the error this time.

Raff01 · 26th February 2010, 12:59

BTW, to all those who keep crashing ingame after a few seconds or minutes...

Are you around Fabernum?...I'll give you a hint : make a new toon and start in another city...that might be the answer to all the crashing

korzen83 · 26th February 2010, 21:15

i have windows 7 32 bit, and i got the same problems, most time crash in fabernum every few minutes, in the wilds is a little better
NowGame.exe

0.0.0.0

4b880a52

KERNELBASE.dll

6.1.7600.16385

4a5bdaae

e06d7363

00009617

5e4

01cab7214839ccde

D:\Mortal Online\mortalonline\UnrealEngine3\Binaries\Win32\N owGame.exe

C:\Windows\system32\KERNELBASE.dll

f82ddaf6-2315-11df-9ecb-00269e1b88aa

Raff01 · 26th February 2010, 22:59

Fabernum is the cause, just stay away from it and youll be fine.

Blaster · 27th February 2010, 02:23

I am having more and more crashes (during night time only) since the patches .25 and .26 were deployed. That actually makes 1/3 of my game time impossible to play.

Chuck_Norris · 27th February 2010, 17:04

DEVS PLEASE READ THIS FIX, OR MODERATORS FORWARD THIS ONTO THE DEVS.

Fix for missing books

Uninstall the game, and reinstall it by downloading the LATEST launcher.

My best guess is that one of the 2 launchers SV released was bugged, therefor it could be a similiar problem that happpened befoure when you switched from a folder containing the game without the need to install, to having the need to install the game. (when people could not see the books etc.)

If you have downloaded the patches with separate program, and saved the patches (i did) you can easily accomplish this fix.

Kind Regards chuck norris, just pm me if you need any help or more information.

+rep if it helps you please

Odinsblade14 · 28th February 2010, 17:06

I have tryed all fixes here but im still getting crash. Running fine in wilderness but when i try to enter any city game crah to desktop with kernel error. Windows 7 or XP same.

dantefs92 · 1st March 2010, 08:25

Same problem , since the patch it crash 5 - 10 min after logg in (more quickly crash in city).
-GeForce 8800gt (driver ,directX, PhysX updated)
-error "KERNELBASE.dll"...

Adasqo88 · 1st March 2010, 12:25

yeah. now that happened even not near fabernum :/

Keyboardhustler · 2nd March 2010, 08:15

Quote:

Originally Posted by dantefs92

Same problem , since the patch it crash 5 - 10 min after logg in (more quickly crash in city).
-GeForce 8800gt (driver ,directX, PhysX updated)
-error "KERNELBASE.dll"...

Lower your gfx settings, it takes almost 2gb to play with normal/high gfx.

For you that get the crash after hitting play reinstall the game, solved the problem for me.

haomaru · 2nd March 2010, 08:23

please help After this scene from the game give me the error report please

Kopatch · 2nd March 2010, 10:49

UPDATE: I found this, someone tell me if it help him. its from the unreal tournament demo but its same engine so maybe it will work.

What are the Unreal Tournament Kernel32.dll crash workarounds?
For anyone with an Nvidia card getting a crash in kernel32.dll (this does not affect blue/black screen errors), try this workaround:
First, make sure you are on the latest Nvidia drivers.
If you are an administrator, Open:
...\Updater\mortalonline\UnrealEngine3\NowGame\Con fig\NowEngine.ini

Change the line
bInitializeShadersOnDemand=False
to
bInitializeShadersOnDemand=True
*RESTART BEFORE TRYING TO RUN THE GAME AGAIN*

Also added a link to explain what Kernel32.dll error means: http://www.5starsupport.com/info/kernel32.htm

ardipinna · 3rd March 2010, 03:46

Hi there. I have done all the install and patching smoothly but when the play button is on, and i press it, it says" unable to start! This application has failed to start because the application configuration is incorrect. Reinstalling the application may fix this problem. D:\MObeta\mortalonline\UnrealEngine3\Binaries\Win3 2\NowGame.exe"

I also try to start the game by clicking the nowgame.exe but it also says "D:\MObeta\mortalonine\unrealengine3\binaries\win3 2\nowgame.exe. This application has failed to start because the application configuration is incorrect. Reinstalling the application may fix this problem".

So it's basically the same message but I really don't know what to do since i don't know much about computer, i'm hoping someone can help me out with this incorrect configuration in my nowgame.exe ,please?

Thank you in advance.

25th February 2010, 00:06	#202 (permalink)
WillimOhayne Newbie Join Date: Feb 2010 Posts: 3 Rep Power: 0	Nowgame.exe has stopped working Greetings and Salutations, I am having a crash issue. Launcher loads fine, does all of it's updates as needed. I click the Play button on the launcher, the launcher drops away and the Mortal Onlione splash screen comes up, then the screen goes black and after about 10 seconds I get a Dialog warning box from Windos 7 saying: NowGame.exe has stopped working. Windows is looking for a solution to this problem. Then a few seconds later no solution comes up and I have to Stop the program by using the task manager function (by hitting ctrl/alt/del) due to my mouse curser disappearing. Please help! R/

25th February 2010, 11:23	#206 (permalink)
Adasqo88 Newbie Join Date: Feb 2010 Posts: 8 Rep Power: 0	yes im still crashing :/ I've found this is the same problem as it was in Aion before patch in december. Maybe MO Devs should contact Nvidia/Ati tech support to know how NCsoft fixed that? Last edited by Adasqo88 : 25th February 2010 at 11:30.

26th February 2010, 12:48	#228 (permalink)
garzub Junior Member Join Date: Feb 2010 Posts: 119 Rep Power: 2	Glad I made it past splash. Got to log in screen and got "failed to connect to login server." I will try again in a bit. Don't know why I didn't get the error this time. Last edited by garzub : 26th February 2010 at 13:08.

27th February 2010, 02:23	#232 (permalink)
Blaster Junior Member Join Date: Feb 2010 Posts: 74 Rep Power: 0	I am having more and more crashes (during night time only) since the patches .25 and .26 were deployed. That actually makes 1/3 of my game time impossible to play. __________________ I wish they fixed the alt+tab crashes one day...

27th February 2010, 17:04	#233 (permalink)
Chuck_Norris Junior Member Join Date: Jan 2010 Posts: 89 Rep Power: 3	DEVS PLEASE READ THIS FIX, OR MODERATORS FORWARD THIS ONTO THE DEVS. Fix for missing books Uninstall the game, and reinstall it by downloading the LATEST launcher. My best guess is that one of the 2 launchers SV released was bugged, therefor it could be a similiar problem that happpened befoure when you switched from a folder containing the game without the need to install, to having the need to install the game. (when people could not see the books etc.) If you have downloaded the patches with separate program, and saved the patches (i did) you can easily accomplish this fix. Kind Regards chuck norris, just pm me if you need any help or more information. +rep if it helps you please Last edited by Chuck_Norris : 27th February 2010 at 17:34.

24th February 2010, 23:56	#201 (permalink)
Raff01 Banned Join Date: Jan 2010 Posts: 865 Rep Power: 0	Any news of the crash since patch?

25th February 2010, 04:06	#203 (permalink)
Devistat Newbie Join Date: Feb 2010 Posts: 1 Rep Power: 0	"Updater > mortalonline > UnrealEngine3 > NowGame > Config and open NowEngine.ini" This fix actually worked for me! So glad someone found it.

25th February 2010, 11:10	#205 (permalink)
Raff01 Banned Join Date: Jan 2010 Posts: 865 Rep Power: 0	Did you try playing since new patch? do you still crash?

25th February 2010, 12:11	#208 (permalink)
Adasqo88 Newbie Join Date: Feb 2010 Posts: 8 Rep Power: 0	I've done it...still crashing :/ My spec: Intel Q6600 2,4Ghz @ 3,06 Ghz Radeon HD4850 512 Ocz 4GB DDR2 1066Mhz

25th February 2010, 15:03	#210 (permalink)
Raff01 Banned Join Date: Jan 2010 Posts: 865 Rep Power: 0	Crash happens as well with Nvidia cards. I use a 8800GT with the latest driver, release by nvidia and is WHQL certified. What more can you expect?

25th February 2010, 15:13	#211 (permalink)
enslagsting Newbie Join Date: Feb 2010 Posts: 7 Rep Power: 0	I wasn't implying that NVIDIA cards are superior or anything, merely pointing out that I've had a lot more issues with ATI cards. That aside I have the exact same video card as you, running the latest WHQL driver and the .ini fix worked for me.

25th February 2010, 15:14	#212 (permalink)
Raff01 Banned Join Date: Jan 2010 Posts: 865 Rep Power: 0	have you got Windows 7 32 bits?

25th February 2010, 15:41	#213 (permalink)
enslagsting Newbie Join Date: Feb 2010 Posts: 7 Rep Power: 0	Yeah, I'm running Windows 7 32.

25th February 2010, 15:48	#214 (permalink)
Raff01 Banned Join Date: Jan 2010 Posts: 865 Rep Power: 0	please can you give info on what driver you use.

25th February 2010, 16:07	#215 (permalink)
enslagsting Newbie Join Date: Feb 2010 Posts: 7 Rep Power: 0	Pasted from device manager: Driver date: 11.01.2010 Driver version: 8.17.11.9621 How much memory have you got in total btw ?

25th February 2010, 16:16	#216 (permalink)
Raff01 Banned Join Date: Jan 2010 Posts: 865 Rep Power: 0	4 GB of RAM so 3.5 since its 32 bits

25th February 2010, 16:58	#217 (permalink)
Adasqo88 Newbie Join Date: Feb 2010 Posts: 8 Rep Power: 0	i run vista 32bit

25th February 2010, 17:09	#218 (permalink)
Shad0w4life Junior Member Join Date: Aug 2009 Posts: 128 Rep Power: 0	http://www.nvidia.com/object/physx_9.09.1112.html Anyone try downloading that and running it to see if it fixes crashes? PhysX needs to be properly installed. it also has a link to an older version on that site, that may help.

25th February 2010, 18:47	#220 (permalink)
Xavath Junior Member Join Date: Apr 2009 Posts: 203 Rep Power: 0	Done everything i can find on this forums, i still crash frequently in Fabernum. Faulting application NowGame.exe, version 0.0.0.0, time stamp 0x4b86059e, faulting module KERNEL32.dll, version 6.0.6002.18005, time stamp 0x49e037dd, exception code 0xe0434f4d, fault offset 0x0003fbae, process id 0x1104, application start time 0x01cab64619744e1b.

25th February 2010, 18:57	#221 (permalink)
Raff01 Banned Join Date: Jan 2010 Posts: 865 Rep Power: 0	Does anyone have a clue what the KERNELBASE.DLL or KERNEL32.DLL issue is related to? All those who have the crash please post your config

25th February 2010, 19:10	#222 (permalink)
Adasqo88 Newbie Join Date: Feb 2010 Posts: 8 Rep Power: 0	SV should repair it asap....i cant play more than 5mins and im not alone with that problem.

25th February 2010, 19:51	#223 (permalink)
Raff01 Banned Join Date: Jan 2010 Posts: 865 Rep Power: 0	I have finally found the solution and cause : FABERNUM !! I created a new toon in Vadda, and had no problems since...

25th February 2010, 22:25	#224 (permalink)
Adasqo88 Newbie Join Date: Feb 2010 Posts: 8 Rep Power: 0	yeah...ur right that it crashes only in Fabernum...but i want to go to Fabernum so they should fix it.

26th February 2010, 04:59	#226 (permalink)
Champion_Ryu Newbie Join Date: Feb 2010 Posts: 7 Rep Power: 0	=/ No one has even tried to respond to my post on the last page. Any bit of info would help!

26th February 2010, 05:57	#227 (permalink)
garzub Junior Member Join Date: Feb 2010 Posts: 119 Rep Power: 2	I had been running the game fine for about 20 minutes after downloading the new patch today. Then while swimming somewhere, I started getting flashes, like lightning for about 10 minutes, then the game crashed. Went to relog and got the nowexe kernel32.dll at the splash several times. Here is what I got: Description: Faulting application nowgame.exe, version 0.0.0.0, faulting module kernel32.dll, version 5.1.2600.5781, fault address 0x00012afb. If I understand what you posted above, I need to reinstall. Are there any oother options with this particular error? Should I wait for a new patch? I'd rather not do the reinstall, if it's possible to avoid. Thanks.

Partners

26th February 2010, 12:59	#229 (permalink)
Raff01 Banned Join Date: Jan 2010 Posts: 865 Rep Power: 0	BTW, to all those who keep crashing ingame after a few seconds or minutes... Are you around Fabernum?...I'll give you a hint : make a new toon and start in another city...that might be the answer to all the crashing

26th February 2010, 21:15	#230 (permalink)
korzen83 Newbie Join Date: Apr 2009 Posts: 5 Rep Power: 0	i have windows 7 32 bit, and i got the same problems, most time crash in fabernum every few minutes, in the wilds is a little better NowGame.exe 0.0.0.0 4b880a52 KERNELBASE.dll 6.1.7600.16385 4a5bdaae e06d7363 00009617 5e4 01cab7214839ccde D:\Mortal Online\mortalonline\UnrealEngine3\Binaries\Win32\N owGame.exe C:\Windows\system32\KERNELBASE.dll f82ddaf6-2315-11df-9ecb-00269e1b88aa

26th February 2010, 22:59	#231 (permalink)
Raff01 Banned Join Date: Jan 2010 Posts: 865 Rep Power: 0	Fabernum is the cause, just stay away from it and youll be fine.

28th February 2010, 17:06	#234 (permalink)
Odinsblade14 Newbie Join Date: Feb 2010 Posts: 3 Rep Power: 0	I have tryed all fixes here but im still getting crash. Running fine in wilderness but when i try to enter any city game crah to desktop with kernel error. Windows 7 or XP same. Last edited by Odinsblade14 : 28th February 2010 at 17:14.

1st March 2010, 08:25	#235 (permalink)
dantefs92 Newbie Join Date: Feb 2010 Posts: 1 Rep Power: 0	Same problem , since the patch it crash 5 - 10 min after logg in (more quickly crash in city). -GeForce 8800gt (driver ,directX, PhysX updated) -error "KERNELBASE.dll"...

1st March 2010, 12:25	#236 (permalink)
Adasqo88 Newbie Join Date: Feb 2010 Posts: 8 Rep Power: 0	yeah. now that happened even not near fabernum :/

2nd March 2010, 08:23	#238 (permalink)
haomaru Newbie Join Date: Feb 2010 Posts: 5 Rep Power: 0	please help After this scene from the game give me the error report please

2nd March 2010, 10:49	#239 (permalink)
Kopatch MMC'09 - 3rd place Join Date: Feb 2009 Age: 27 Posts: 1,493 Rep Power: 0	UPDATE: I found this, someone tell me if it help him. its from the unreal tournament demo but its same engine so maybe it will work. What are the Unreal Tournament Kernel32.dll crash workarounds? For anyone with an Nvidia card getting a crash in kernel32.dll (this does not affect blue/black screen errors), try this workaround: First, make sure you are on the latest Nvidia drivers. If you are an administrator, Open: ...\Updater\mortalonline\UnrealEngine3\NowGame\Con fig\NowEngine.ini Change the line bInitializeShadersOnDemand=False to bInitializeShadersOnDemand=True RESTART BEFORE TRYING TO RUN THE GAME AGAIN Also added a link to explain what Kernel32.dll error means: http://www.5starsupport.com/info/kernel32.htm __________________ God has mercy. I don't Last edited by Kopatch : 2nd March 2010 at 13:01.

3rd March 2010, 03:46	#240 (permalink)
ardipinna Newbie Join Date: Jan 2010 Posts: 26 Rep Power: 0	Please help with my problem Hi there. I have done all the install and patching smoothly but when the play button is on, and i press it, it says" unable to start! This application has failed to start because the application configuration is incorrect. Reinstalling the application may fix this problem. D:\MObeta\mortalonline\UnrealEngine3\Binaries\Win3 2\NowGame.exe" I also try to start the game by clicking the nowgame.exe but it also says "D:\MObeta\mortalonine\unrealengine3\binaries\win3 2\nowgame.exe. This application has failed to start because the application configuration is incorrect. Reinstalling the application may fix this problem". So it's basically the same message but I really don't know what to do since i don't know much about computer, i'm hoping someone can help me out with this incorrect configuration in my nowgame.exe ,please? Thank you in advance.