Crash Problems and Solutions

[plfernandes]

- Provider


[ Name] Application Error


- EventID 1000


[ Qualifiers] 0



Level 2


Task 100


Keywords 0x80000000000000

- TimeCreated


[ SystemTime] 2010-03-02T03:09:46.000000000Z



EventRecordID 8661


Channel Application


Computer Fernandes-PC


Security
- EventData


NowGame.exe


0.0.0.0


4b880a52


KERNELBASE.dll


6.1.7600.16385


4a5bdaae


e06d7363


00009617


140c


01cab9b57aad68f3


C:\Users\Fernandes\Downloads\MortalCache101315\Upd ater\updater\mortalonline\UnrealEngine3\Binaries\W in32\NowGame.exe


C:\Windows\system32\KERNELBASE.dll


0db73907-25a9-11df-92bb-001a4d930a2e

[plfernandes]

oops sorry first time posting dont know why it spaced it out like that!

[rgatkins]

I'm pretty sure I would crash less if I turned the video settings lower, but I can't figure out how to do that. I click "select" and hit "low" or "min," but nothing happens. I think I may have been able to turn shadows off, but I'm not sure. Any advice?

[dantefs75]

Originally Posted by Keyboardhustler

For you that get the crash after hitting play reinstall the game, solved the problem for me.

2 reinstall later ===> no crash during 1H but one day later crash every 20 min and now crash every 3 min in Meduli always faulting module KERNEL32.dll

Change the line
bInitializeShadersOnDemand=False
to
bInitializeShadersOnDemand=True

Nothing's changed

[Indalecio]

When i am near Vendors in my starting town my game Crashes to Desktop after 15 sec that i went near them...

[Squirry]

P. I Crash In Game non stop, it was fine before
S. Thanks to a bug report by Trixxer
in your Mo folder go to:
Updater > mortalonline > UnrealEngine3 > NowGame > Config and open NowEngine.ini
now, first thing you wanna do is backup the file.
now, get in the file and look for maxLODsize=4096 line, you will find many of them, change the number from 4096 to 512. in all of them.
save and start the game.
please report back if it helped you.

This worked wonders for me. The bugs, lag and all the other usual suspects are unchanged (obviously) but I've not had a client freeze since I did this.

[Juicebox]

Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.

thats what im getting as my crash report, im running vista 64 bit.

I will be playing for anyways from 2-30 minutes then just crash, not necessarily triggered by anything.
i hate having to reboot my comp but i LOVE THIS GAME ARRRGG

[killa0885]

I just finished downloading the game from MO official website. All patches done through the in game launcher.
I have Win 7 64 bit, DX 11 and Latest GFX card drivers for me Radeon HD 4800.

I get the following message when press "Play" off the launcher screen.

"The program can't start because log4boost_release.dll is missing from your computer. Try reinstalling the program to fix this problem."

Any help peeps?

[rizell]

i hav all teh current files & drivers but either computer totally locks up or i get a nowgame.exe kernel32.dll error ... any ideas would be great

[Betergeus]

P. I Crash In Game non stop, it was fine before
S. Thanks to a bug report by Trixxer
in your Mo folder go to:
Updater > mortalonline > UnrealEngine3 > NowGame > Config and open NowEngine.ini
now, first thing you wanna do is backup the file.
now, get in the file and look for maxLODsize=4096 line, you will find many of them, change the number from 4096 to 512. in all of them.
save and start the game.

Looks like this worked for me.

TY very much.

[lostdeity]

Thank you so much, That worked for me.


Updater > mortalonline > UnrealEngine3 > NowGame > Config and open NowEngine.ini
now, first thing you wanna do is backup the file.
now, get in the file and look for maxLODsize=4096 line, you will find many of them, change the number from 4096 to 512. in all of them.
save and start the game.
please report back if it helped you.

[Running_Wild]

Originally Posted by lostdeity

Thank you so much, That worked for me.


Updater > mortalonline > UnrealEngine3 > NowGame > Config and open NowEngine.ini
now, first thing you wanna do is backup the file.
now, get in the file and look for maxLODsize=4096 line, you will find many of them, change the number from 4096 to 512. in all of them.
save and start the game.
please report back if it helped you.

doesn't work for me.... nowgame.exe still crashing to desktop after few minutes of play

[sethenmannen]

plzz help i crash at the splash-screen. and im running windows-xp so i cant change sound settings. plzzz help!!

[Galadh]

Originally Posted by sethenmannen

plzz help i crash at the splash-screen. and im running windows-xp so i cant change sound settings. plzzz help!!

Exactly same problem. Game crashes when pressed "Play" button. Mostly all tried what in OP. Changing sounds 24bit --> 16bit didn't helped neither.

[croxbone]

this is what I get every time splash screan finishes loading as it trys to load login

NowGame.exe stop working

heres the detail from windows log event

Log Name: Application
Source: Application Error
Date: 3/14/2010 8:23:38 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Croxbone-PC
Description:
Faulting application NowGame.exe, version 0.0.0.0, time stamp 0x4b963676, faulting module NowGame.exe, version 0.0.0.0, time stamp 0x4b963676, exception code 0xc0000005, fault offset 0x00b0ffdd, process id 0x130c, application start time 0x01cac38a4cf75481.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-03-14T15:23:38.000Z" />
<EventRecordID>16526</EventRecordID>
<Channel>Application</Channel>
<Computer>Croxbone-PC</Computer>
<Security />
</System>
<EventData>
<Data>NowGame.exe</Data>
<Data>0.0.0.0</Data>
<Data>4b963676</Data>
<Data>NowGame.exe</Data>
<Data>0.0.0.0</Data>
<Data>4b963676</Data>
<Data>c0000005</Data>
<Data>00b0ffdd</Data>
<Data>130c</Data>
<Data>01cac38a4cf75481</Data>
</EventData>
</Event>

help plz
thanks

[Arian13]

When i click on the play button (on the patcher windows) i get the "nowgame.exe" crash... It never happened before i reinstall the lastest client.
If anyone can help, i'l running on Win7 ultimate x64

[Sancez]

im having problems with the main launcher. (Nr. 1) i need someone with more experience than me to see if they can find out whats wrong. check out my thread please.

http://www.mortalonline.com/forums/3...tem-error.html

Thank you.

NOTE: This clearly is a unique problem because me and 1 other seem to be the only ones having this problem. I've tried installing DirectX but nothing changed.

[Lordchaos]

not sure what is going on but i reinstalled game and updated all my drivers cuz all of a sudden i was getting nowgame.exe error messages, then deleted last patch to reload and got the error message at the splash screen instead of at the loading screen..so here is the weird thing, if i press "I" at the loading screen my inventory comes up while i am in the loading screen..shortly after this i get error message and crashes me out..if i do this on my other guy i can play..wtf is going on?

[MalcolmOOD]

I crash when I click the play button on the launcher. It sits there for a second then I get this error: NowGame.exe has stopped working

Details: Problem signature:
Problem Event Name: APPCRASH
Application Name: NowGame.exe
Application Version: 0.0.0.0
Application Timestamp: 4b963676
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7600.16385
Fault Module Timestamp: 4a5bdbdf
Exception Code: e06d7363
Exception Offset: 0000b727
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 92a3
Additional Information 2: 92a3e72b2a63262037df577645751822
Additional Information 3: 052e
Additional Information 4: 052ebe25d4c39d0170b1287bc4dfc985



Please help. I tried changing sound settings, got physx, updated .net framework, updated dirextX (which fixed the previous directX error that I was getting), and deleted and reinstalled my video card drivers.

I run windows 7 64 bit with a radeon 4800

[Solzibar]

Its always at the splash screen begins to load I get the nowgame.exe. i have tried all of the fixed on the first page, this is a completely fresh install.

Faulting application name: NowGame.exe, version: 0.0.0.0, time stamp: 0x4b963676
Faulting module name: NowGame.exe, version: 0.0.0.0, time stamp: 0x4b963676
Exception code: 0xc0000005
Fault offset: 0x00b0ffdd
Faulting process id: 0x1280
Faulting application start time: 0x01cac3fedde77696
Faulting application path: C:\Program Files (x86)\Star Vault\Mortal Online\mortalonline\UnrealEngine3\Binaries\Win32\N owGame.exe
Faulting module path: C:\Program Files (x86)\Star Vault\Mortal Online\mortalonline\UnrealEngine3\Binaries\Win32\N owGame.exe
Report Id: 255e5052-2ff2-11df-bd76-6cf04908fa15

[Ighox]

Originally Posted by MalcolmOOD

I crash when I click the play button on the launcher. It sits there for a second then I get this error: NowGame.exe has stopped working

Details: Problem signature:
Problem Event Name: APPCRASH
Application Name: NowGame.exe
Application Version: 0.0.0.0
Application Timestamp: 4b963676
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7600.16385
Fault Module Timestamp: 4a5bdbdf
Exception Code: e06d7363
Exception Offset: 0000b727
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 92a3
Additional Information 2: 92a3e72b2a63262037df577645751822
Additional Information 3: 052e
Additional Information 4: 052ebe25d4c39d0170b1287bc4dfc985



Please help. I tried changing sound settings, got physx, updated .net framework, updated dirextX (which fixed the previous directX error that I was getting), and deleted and reinstalled my video card drivers.

I run windows 7 64 bit with a radeon 4800

Got the same issue.
None of the solutions suggested on this forum worked.

Totally see how the client is release ready for March.

[DualitYst]

Got the same problem - launcher crashes instantly when hitting Play with NowGame.exe error.

When i first installed game, everything was fine for bout 2 days.

Later i got 1-2 NowGame.exe errors during longer sessions - I didn't mind much coz its a beta and not unusual tho crash sumtimes.

The intervall between those errors went shorter and shorter by time, 1 crash ever hour, half hour, 5 minutes, after successfully logging in till not being able to start the game.

I ran updates for everything relevant on my system, c++ runtime thingys, framework, graphics, physx, defrags, adware/malware issues etc.

I also tried MaxLodSize 4096 to 512, lower graphic settings and other known "tricks".

After finally removing the game and reinstall (with launcher for sure) the same error occurs again right after pressing "play".

Greetings

DualitYst

System: Intel Core 2 Duo 3 Ghz, 3,2 GiG Ram, Gainward Ati Radeon HD 4850, XP SP3 (up-to-date)

EDIT: After a second reinstallation and manual install from latest Physx version AND putting maxlodsize down to 512 it finally works! Didn't get any error till now, so I'm lookin forward to continue playin my beloved game

[Rilman]

Originally Posted by astroknot

i have had the nowgame.exe error i have tried everything, installed all the drivers new ones got all the files they say in the threads, changed my sound settings all of it and nothing seemed to work, i even uninstalled my vid driver installed new phys x and thought there was a problem with the way it was loaded up, but this is what fixed it

i uninstalleed my video driver with driver sweeper and loaded the phys x first before installing the new driver since it has its own physx and now i no longer have the error!!

http://www.guru3d.com/category/driversweeper/



.

[Morimur36]

About 2-3 minutes after logging into the world I get the error below on CTD. The game was running fine until I died, went into the "Nausea Time" screen mode of death, and shortly thereafter crashed. I hope the solution is to find a priest (or remake character since it's new). But I'm sure this may be useful, if I'm not alone it may be a good idea to have a death effect switch on/off option.

I've tried the following:

Reinstall Vid Drivers
Reinstall PhysX Drivers
Reinstall Net 3.5
Reinstall DirectX
Reinstall C++ Libraries
*Edit* Also tried reducing LOD (which was 2048 in my .ini) to 512. This is a fresh install as well.

And on a sidenote, after lowering all the settings in the launcher, excepting resolution, I had an interesting issue where all the textures turned into large grayscale blocks. I attempted to get a screenshot, but it turned up as nothing but a black image. The text still worked, so did the menus, but I only saw moving black/grey/white boxes. A quick restart and change of the settings to slightly above minimal fixed this.

After all of the above the result was the same. If it ends up being relevant I'm using an ATI card. If more information is needed later let me know and I'll gather it.

Faulting application name: NowGame.exe, version: 0.0.0.0, time stamp: 0x4b9eab6e
Faulting module name: KERNELBASE.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdaae
Exception code: 0xe06d7363
Fault offset: 0x00009617
Faulting process id: 0x17d4
Faulting application start time: 0x01cac4ffac8d86a1
Faulting application path: D:\Games\Mortal Online\mortalonline\UnrealEngine3\Binaries\Win32\N owGame.exe
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: 78f0a8ce-30f3-11df-9c74-00242161e684

*Edit* Confirmed that the crash no longer occurs if I am not in "Nausea Time" mode after dying. I guess I'll have to cross my heart and hope to live a looong time.

[princereaper]

i have to play on the lowest settings, why is this, i have a gtx 260, and i crash anything above medium.

[Asheronscallgirl]

Originally Posted by iZakaroN

With latest patch (0.12.17.19) my MO client crash every time a few seconds after I push "play" button in patcher just a second after it start in full screen (black screen appears). Just yesterday with 0.12.16.18 I game was running without any problem. I have all necessary components (Drivers, PhysX, .Net) up to date. The only thing I have changed in my system are the latest nVidia drivers (193.21).
Now I'm re-downloading the game hoping I have messed the patch process somehow...

I have the exact same situation, I am going to redownload the game for a second time knowing i have everything properly updated, if all fails again, I will be sure beyond the shadow of a doubt it is not on my end.

[Asheronscallgirl]

Originally Posted by DualitYst

Got the same problem - launcher crashes instantly when hitting Play with NowGame.exe error.

When i first installed game, everything was fine for bout 2 days.

Later i got 1-2 NowGame.exe errors during longer sessions - I didn't mind much coz its a beta and not unusual tho crash sumtimes.

The intervall between those errors went shorter and shorter by time, 1 crash ever hour, half hour, 5 minutes, after successfully logging in till not being able to start the game.

I ran updates for everything relevant on my system, c++ runtime thingys, framework, graphics, physx, defrags, adware/malware issues etc.

I also tried MaxLodSize 4096 to 512, lower graphic settings and other known "tricks".

After finally removing the game and reinstall (with launcher for sure) the same error occurs again right after pressing "play".

Greetings

DualitYst

System: Intel Core 2 Duo 3 Ghz, 3,2 GiG Ram, Gainward Ati Radeon HD 4850, XP SP3 (up-to-date)

EDIT: After a second reinstallation and manual install from latest Physx version AND putting maxlodsize down to 512 it finally works! Didn't get any error till now, so I'm lookin forward to continue playin my beloved game

DITTO

[Asheronscallgirl]

Err, ditto to the first part, for i went to the location where im suppost to change the MAX LOD size only to find that there is nothing that says MAXLOD anywhere in there.

[Asheronscallgirl]

Originally Posted by Frawan

Hi

Never got this game to work at all.

Updated Physics, Graphics driver, DirectX etc, put audio at 16 bit 40k etc.

Running VISTA.

I can run the 'update' or 'mortal online' and patch etc. fine. When I press play i get the 'Nowgame.exe' crash, and when I look up my crash report it has to do with this file:

Kernel32.dll

The OP doesn't really give ANY answer to a possible solution:


So basically: Everything could be wrong and there is no way to get this stupid game to run.. Worst beta I have ever experienced - and I have done 10+...

Frawan

I hate to say it, and i am very far from a pessimist but I am starting to feel the same way, I know there isn't shit wrong with my PC.

[Kopatch]

if you read this:
http://www.5starsupport.com/info/kernel32.htm

you will understand why I can't give you a specific solution for Kernel32. same goes for kernelbase.dll

Mortal online uses a few new technologies that might not be same as anything you tried to do.
and yes, it could also be the client fault, as its very unfrogiven.

if.... that makes any sense.... anyway this thread is not something offical, im not in the dev support team and its all just Info I gathered from people. and because I don't have any of the errors people are getting anymore (unlike older versions where I experienced different type of errors) I can't try and find a solution.

also like I said before some of the fixes could work for one guy, but not for the other. cause it can be caused by so many reasons.

and I just like to point out, that many people who made a fresh windows install found that suddenly the game works fine. why? who knows.

[imoenvia]

So after having the Nowgame.exe error since the beginning of the OB i just found the solution for me. I tried all Solutions first found here in Forum. Nothing helped. Today i changed my Soundcard. I have two installed (The Active was an Audigy 2 from Creative and the disabled was my Onboard Sound from Realtek)

After i put the Onboard Soundcard to my active one and disabled the Audigy, the Game runs fine without Nowgame.exe Errors (the errors were related to the Kernelbase.dll) I put the Graphic Options to High and tried it too. No Crashes since 3 Hours (before that i had every 5-10 Minutes Crash to Desktop)

My System:

Windows 7 x86
C2D 6300
ATI HD 5770

Perhaps someone can help that (PS: Dont use the Microsoft Drivers. Look for the official ones)

[token88]

Hi,

I have just finished patching the game client. I have updated all drivers and directx so i should be sorted.
But when i click play on the launcher after a few seconds Xp's infamous send or dont send error report pops up. does anyone ahve any idea what the problem could be?

should i post the tech info of the error report? there is allot so is there a specific portion of it that will help?
could there be something i missed?


my system:
windows xp SP2 32bit
intel i7
3gb DDR3
nvidia 8800gt

thanks for your help in advance...

[token88]

i read this which gave me hope

Originally Posted by DualitYst

Got the same problem - launcher crashes instantly when hitting Play with NowGame.exe error.
-----
I also tried MaxLodSize 4096 to 512, lower graphic settings and other known "tricks".
-----
After a second reinstallation and manual install from latest Physx version AND putting maxlodsize down to 512 it finally works! Didn't get any error till now, so I'm lookin forward to continue playin my beloved game

(quote edited)

im wondering how can i change the maxlodsize to 512.... i havent tried that.... and would like to but i have no idea what it means?

again thnx for the help in advance

[sargos7]

P: At the character select screen, the graphics lack textures and after a few seconds it feeezes for a few seconds then crashes.

It did this after I lowered the world textures all the way down from the options menu on the main launcher.
When I tried to click on options from the main launcher after the crash, to try to put the setting back to what it was, I recieved this error:

Unable to get game settings.

Value of '-2' is not valid for 'Value'. 'Value' should be between
'Minimum' and 'Maximum'.
Parameter name: Value

and after clicking the ok button, it opened up the options menu, but everything in the game options tab was greyed out, and the settings I had changed appeared to be back at max. However when I loaded the game again, the same lack of textures, freeze, then crash occured.

*edit*

I found a solution while waiting for a response, and thought it appropriate to share, in case anyone else has this issue.
I had been hitting cancel to exit the options page, but I decided to hit ok instead, and it must have saved the values that appeared greyed out, because when I loaded the game after that, the textures were present again, and it did not crash.

[zeke94]

At loading screen, after a while, i get

Windows - No Disk
[COLOR=#000000]
[COLOR=white][COLOR=#595959]Exception Processing Message 0xc0000013 Parameters 0x000007FEFDEA7240 0x0000000000000004 0x000007FEFDEA7240 0x000007FEFDEA7240[/COLOR]
[/COLOR]
[COLOR=white]can anyone plz help?[/COLOR][/COLOR]

[norule8]

NowGame.exe crash at the splash screen. What can i do to fix that? I see alot of tread about NowGame.exe crashing during game but what to do if its crash even befor the game start?

[Jimmitheking]

P. I Crash In Game non stop, it was fine before
S. Thanks to a bug report by Trixxer
in your Mo folder go to:
Updater > mortalonline > UnrealEngine3 > NowGame > Config and open NowEngine.ini
now, first thing you wanna do is backup the file.
now, get in the file and look for maxLODsize=4096 line, you will find many of them, change the number from 4096 to 512. in all of them.
save and start the game.
please report back if it helped you.


--------

Hi. For me, i still crash in-game non-stop. I changed all the file (maxLODsize=4096) number to 512, but i'm still crashing. If somebody can help me or have another solutions, thats will be greetly appreciated.

[Jimmitheking]

can somebody answer quicly plz?

[atheas]

Originally Posted by Jimmitheking

P. I Crash In Game non stop, it was fine before
S. Thanks to a bug report by Trixxer
in your Mo folder go to:
Updater > mortalonline > UnrealEngine3 > NowGame > Config and open NowEngine.ini
now, first thing you wanna do is backup the file.
now, get in the file and look for maxLODsize=4096 line, you will find many of them, change the number from 4096 to 512. in all of them.
save and start the game.
please report back if it helped you.


--------

Hi. For me, i still crash in-game non-stop. I changed all the file (maxLODsize=4096) number to 512, but i'm still crashing. If somebody can help me or have another solutions, thats will be greetly appreciated.

I have that same problem . Earlier game works OK , now makes crashes and I must comuter reset . I don't know what is wrong .

- Intel core quad Q6600 , 2.4 GHz
- video card GF 8800 GT Palit
- 4 GB RAM memory
- Gigabyte GA-P35-S3G

I've installed :
- Net Framework 3.5
- DirectX 10
- newest NVIDIA drivers ver. 196.21
- java installed ( i hope it will help )
- Visual C++ Redistributable 2008
- AgeiaPhysX newest version

I have Windows 7 (64bit) Enterprise .

[NizeGuy]

When I click "play" the launcher freezes until I minimize it and I can click play, but the same thing happens over and over again.