Crash Problems and Solutions

Kopatch · 3rd January 2010, 14:15

LAST UPDATED FOR VERSION 1.16.29.41

as of May, there is a client without a launcher.

i will compile most of the crash errors i stumble upon in #mortalonline-help almost daily. and some other small bugs.

all the Crashes I'm referring to are the Nowgame.exe crashes. (the nowgame.exe is just a windows general error message for all types of crashing.)

first lets explain the stages launching the game (when you report a bug/crash make sure you mention at which stage its happening, use the next stages as reference):

1. Main Launcher
3. Splash Screen
4. Game Login
5. Character Select
6. Loading Screen (spinning sword)
7. In Game

this way, if you got a problem you can tell between which stages do you get it.

Before you start, make sure you have your Graphic Card drivers updated! ATI, NVIDIA
also if you are using Windows XP make sure you installed the latest .net Framework

also the Installer from mortalonline.com has ALL needed software to run the game, it includes: Physx, .Net, and Directx. (I missed anything?) so you shouldn't have problems with those anymore.

another point:

the game runs fine in:

Win XP 32bit/64bit
Win Vista 32bit/64bit
Win 7 32bit/64bit

so don't blame the operation system.

having said that, you should know that 64bit OS with 4gb RAM or more should have no problem regarding game settings. (maybe in vista you will cause its so damn heavy on memory). however, if you use 32bit OS its best if you lower your textures to 256 turn of shadows, bloom and motion blur. and then climb slowly from there and see if you still crash or not.

you might also want to make sure your Router/Firewall Do NOT block the Mortal processes both of launcher and game.

Spoiler for Installation Proccess, VERY IMPORTANT:

----------------------------------------------------------------------------------

so now, the known problems by order: P = Problem, S = Solution.

--------------------------------------------

Launcher issues:

P. Once i get to Main Launcher, it freezes and the sound starting to repeat itself like a broken record.
S. The problem is with the sound device, you should set your sound settings to Stereo, 24bit 48000hz in your sound card manager, some people had to change to 16bit instead.

P. I get on Main Launcher "ERROR: error downloading a file auto-retry in __ seconds"
S. This is usually caused when the Nowgame.exe proccess still works in the background and you should close the process via the Task Manager

P.I get on Main Launcher "Scan error! An execption occurred during a WebClient request."
S. running the launcher as Administrator supposed to fix this.

P.Unknown File Error - corrupted checksum
S. Paratus explains the issue: http://www.mortalonline.com/forums/912483-post5.html

P. Now Launcher hangs at "Preparing Mortal Online..."
S. for now you will have to run MortalOnline.exe instead of using launcher until it is fixed.

P. can't patch says not enough space in hard drive (dunno the exact name of the error)
S. you need to have free 8gb on your main hard drive. the reason for this is explained by Paratus: http://www.mortalonline.com/forums/913871-post2.html

P. I click Play on the Main Launcher, the Launcher disappears and nothing happening
S. You need to install latest Physx Driver even if you are an ATI user.

P. I click Play on the Main Launcher, the Launcher disappears and nothing happening
S. by Paratus: As WEIRD as it might sound, go into your time/timezone settings in Windows (win7 users just click the time in the bottom-right) and, in your timezone settings, uncheck daylight savings time. temp fix until its fixed.

Just a temporary workaround until it's fixed but it might work for some of you.
P. I get C++ runtime error
S. try this: http://www.mortalonline.com/forums/3...ime-error.html Never had the error, so cannot confirm it. please do.

P. I click Play on the Main Launcher and get the error: This program can't be started because d3dxd10_41.dll is missing.
S. You need to install the latest DirectX

P. my game crash instantly after I click Play on launcher
S. in the launcher go to settings and change any option no matter which one. and it should fix it.

P.I crash at the splash screen
S. rarely the problem is with the sound device at this stage, you should set your sound settings to Stereo, 24bit 48000hz in your sound card manager, some people had to change to 16bit instead.

------------------------------------------------------------------
BIG UPDATE before you start reading down here, go to the Launcher options and run the Integrity check. this will check for corrupted files and fix them which should reduce many of the issues you have.

game issues:

p. I get the message "Client version doesn't match server version please update your client"
S. excitement! this means that the server has been updated with a new patch and the client patch should be released shortly after. so just keep your launcher open and wait for it to download the new patch.

P. I try to create the Character but when i click Save or Enter Game nothing happens.
S. The server is either Offline or the server is Laggy (during beta you might experience this a lot). best you can do is leave it for 5-10 minutes and see if anything happens.

P. I can login in the Game Login but can't see my characters
S. Same as previous problem. its also possible that you were banned. so in case you done a small "no no" thats your problem

P. I'm stuck at the Loading Screen and nothing happens
S. this is a tricky one. usually it just takes time for server "realize" your ingame. you should wait it out usually. be sure to reduce all texture size to 512 and shadows to None so the load will be faster, then after you inside change it back.

P. I'm In Game but cant see other players, NPCs and basically cant do anything but running.
S. Usually when this happens it means the server is in Offline mode, in other cases it could be just bad lag, best way to test it is to try and sheath the weapon using X. if it works, you are in Online mode but very laggy.

P. I Crash In Game non stop, it was fine before
S.reduce all texture size to 512 or below. this will make your game much more stable.

P. I Crash In Game, Virtual memory error or E_OUTOFMEMORY error
S.S.reduce all texture size to 512 or below and no shadows. this will make your game much more stable.
I found a nice tutorial that might help people make more virtual memory in your computer. tho take notice that you do it at your own risk. so if you don't know what you doing, don't do it.

P. I Crash In Game
S. the best thing you can do, is to go to Bug Tracker and report what were you doing when your game crashed. help the dev team help you.

P. No text in chat box
S. to some people, removing the forced AA and AF from video card options, has fixed the issue.

-------------------------------------------------------------------------
HELP, Nothing worked for me, i still Crash.

first thing you should do is reinstall the game. interrupting the installation in any way might corrupt some of the files.

If you still crash and you using Win7 or Vista go to control panel > administrative tools > Event Viewer > Windows Logs > Applications. and paste the error you get.

Error type from Event Viewer, you will see it as the faulting module:

Kernel32.dll or Kernelbase.dll: General windows error, this error means you might have a problem in your system or its compatibility to the game or vice versa (for example its not your fault that the motherboard you use is not compatible with MO, but the reason still lies there until it fixed within the client), it could be bad drivers, bad hardware, hardware collision, lack of compatibility, low memory, incompatible hardware with game etc. there is no specific fix for this as it could be different for each one, unless its on the game side and then you would just have to wait. both also could be caused when the installation went bad at some point, reinstalling the game completely could fix this.

More information about Kernel32.dll error can be found here

some reported that making a new fresh install of the game fixed their problems with that.

MSVCR90.dll: This file usually got to do with Microsoft visual studio. something with the Redistributing Visual C++ Files... try cleaning your drivers with Driver Sweeper to remove Drivers that might collide in your computer, this program will remove all the drivers related to ATI and NVidia, but do it on your own risk.

if none of this stuff helped you:
another post that might help you
also lower all your graphics to the minimum see if it helps.
if you still having issue you can try and use Driver Sweeper to remove Drivers that might collide in your computer.
BUT USE AT YOUR OWN RISK!

Taque · 3rd January 2010, 17:28

P. I try to create the Character but when i click Save or Enter Game nothing happens.
S. The server is either Offline or the server is Laggy (during beta you might experience this a lot). best you can do is leave it for 5-10 minutes and see if anything happens.

This is what happends to me, but I tried 3 days in a row and it says that server is online when I goto Twitter page. Any idea what I can do? Thanks

Kopatch · 3rd January 2010, 20:50

Quote:

Originally Posted by Taque

P. I try to create the Character but when i click Save or Enter Game nothing happens.
S. The server is either Offline or the server is Laggy (during beta you might experience this a lot). best you can do is leave it for 5-10 minutes and see if anything happens.

This is what happends to me, but I tried 3 days in a row and it says that server is online when I goto Twitter page. Any idea what I can do? Thanks

twitter is not being update constantly.
best thing you can do is to get on IRC and ask there what is there what is the server status, and how are the lags.

Sebren · 3rd January 2010, 21:10

Thanks Kopatch. This will provide useflul for both current testers/players and the devs when they return.

Taque · 3rd January 2010, 23:28

Quote:

Originally Posted by Kopatch

twitter is not being update constantly.
best thing you can do is to get on IRC and ask there what is there what is the server status, and how are the lags.

Thanks I am not a irc guru tho, how do i do it is there some webchat?

Kopatch · 4th January 2010, 14:45

hmmm try in main page, there supposed to be a link to IRC

LuckySeven · 5th January 2010, 09:36

I was going to make a video on how to connect to the MO IRC server with multiple IRC clients would anyone want this? or is it a lost cause

Taque · 5th January 2010, 16:06

Quote:

Originally Posted by LuckySeven

I was going to make a video on how to connect to the MO IRC server with multiple IRC clients would anyone want this? or is it a lost cause

I am a complete naab at Irc and would be greatful!

Pyrot · 5th January 2010, 22:50

In game and the nowgame.exe crashes once i steal a tamed horse.

while this is not ethical I got greedy and tried it out. My game crashed so one could blame it on karma or a bug but regardless thats what i was doing. I tried to submit to the bug thread you listed above but it said i didnt have permission so i posted here

Slightly Campana · 5th January 2010, 23:25

Quote:

Originally Posted by Pyrot

In game and the nowgame.exe crashes once i steal a tamed horse.

while this is not ethical I got greedy and tried it out. My game crashed so one could blame it on karma or a bug but regardless thats what i was doing. I tried to submit to the bug thread you listed above but it said i didnt have permission so i posted here

link your game account to your forum account here, this means you will be able to post in the bug tracker:
www.mortalonline.com/accountlink

Mp@k · 8th January 2010, 04:06

At installation start hangs and through(use Mortal Beta Launcher> loging>loading ) some time gives out error Updeter.exe _ the error the appendix will be found out is closed

Mp@k · 8th January 2010, 05:01

problem It is solved

Puertorro · 10th January 2010, 07:54

Quote:

Originally Posted by Kopatch

P. I get on Main Launcher "ERROR: error downloading a file auto-retry in __ seconds"
S. This is usually caused when the Nowgame.exe proccess still works in the background and you should close the process via the Task Manager

I have been trying to patch the stupid thing all morning, and it is still giving me the file DL error. I checked the Task Manager and nowgame.exe is closed and it still keeps giving me the error. Any thought please?

Kopatch · 11th January 2010, 07:46

Quote:

Originally Posted by Puertorro

I have been trying to patch the stupid thing all morning, and it is still giving me the file DL error. I checked the Task Manager and nowgame.exe is closed and it still keeps giving me the error. Any thought please?

did it work before?

Kopatch · 12th January 2010, 20:15

updated with random crash after you login or try to relog

Brotic · 13th January 2010, 02:38

Hello i still ge the nowgame.exe error what can i do ? (after playing for a while)

Kopatch · 14th January 2010, 16:12

updated with error types from the event viewer.
there are more types which do not specify a certain file, those are much harder to solve ^^

Pouch of Ouch · 15th January 2010, 22:31

P. The Main Launcher started to download 4gb of files to my computer

I think this is my problem, but how do I access the 'black launcher' to fix it like it says in the solution?

Kopatch · 15th January 2010, 22:41

Quote:

Originally Posted by Pouch of Ouch

P. The Main Launcher started to download 4gb of files to my computer

I think this is my problem, but how do I access the 'black launcher' to fix it like it says in the solution?

the black launcher is the launcher you login the first time.

Pouch of Ouch · 15th January 2010, 23:01

Oh. Well, at this point, after trying to fix whatever my problem seems to be, I'm crashing upon the screen that gives the 'PLAY' and 'QUIT' buttons. This is pretty annoying.

Kopatch · 15th January 2010, 23:01

what crash exactly, this post should solve all of your crash errors, please read it all

i now added screenshots for each stage so you will know what it talks about.

Pouch of Ouch · 15th January 2010, 23:05

Upon the Main Launcher opening, it INSTANTLY stops responding and freezes. I unpacked the 'update' and folder and the 'Mortal Beta Launcher' .exe to C:/Program Files/MOgameBeta (I even renamed it that for hope's sake.)

I have no clue how to fix this, as I'm not very tech savvy and for me this is a very complex installation. I also used WinRAR, for the record.

Kopatch · 15th January 2010, 23:06

P. Main Launcher Crash on "Getting Revision...."
S. On the first time you run the game the Main Launcher scans all the files of the game but he wont show you the progress, it can take quite some time specially on low end computers. give it 10-15 minutes, till it ends.
another solution would be to minimize it before the "getting revision" message for a couple of minutes which could speed things up.

Pouch of Ouch · 15th January 2010, 23:08

I also let it install the 4 gigs of files already, overnight. Is this relevant? And is the Main Launcher supposed to not respond at all when it's doing this? Because pressing ctrl alt del shows the Main Launcher as irresponsive, at which point I assume the program has crashed. Should I just let it sit there and be irresponsive, or...?

Kopatch · 15th January 2010, 23:09

you didn't need to download the 4gig of files, and like i wrote you, try to minimize it, or don't touch it at all. eventually it will let you press play, just wait till it completes.

also its only on the first time you run it.

Pouch of Ouch · 15th January 2010, 23:10

Phew, I'll give this a shot. You've been a huge help to me, Kopatch. I'm praying this works, I wanna play! :P

I'll let you know the outcome.

Pouch of Ouch · 15th January 2010, 23:22

Erm, well, it let me press play and it said that it was all complete, but then after I let it unblock the NowGame from using the internet, nothing happened.

I tried launching again and it didn't work. I'm not sure what I'm doing wrong.

Kopatch · 16th January 2010, 00:36

read the post man, its all in there ^^

Malcheil · 16th January 2010, 22:23

Getting sound loop upon launching updater. Here is my error..... Yes i read the above, it didnt work.

So i got it to work I read in another thread that you just have TO WAIT several minutes. The music loop will be there, but after about 5-10 minutes it will load and you will be able to press play. After I did this once I havent had a problem.

Hastadam · 17th January 2010, 21:17

Well i read the troubleshoots and solutions but , none of them are my problem. So let me explain. I downloaded the client succesfully, then i opened the zip into my MOBeta folder in C. Then i clicked the launcher then boom, i had this black rectangle box, then some little boxes appeared. Help me please !

Kopatch · 17th January 2010, 21:28

hmmm, i saw that before, ill look for the solution...

hmm couldn't find it...
try reinstalling, run as administrator and also try this: http://www.mortalonline.com/forums/583186-post19.html

Morgenes · 19th January 2010, 23:31

Quote:

Originally Posted by Malcheil

Getting sound loop upon launching updater. Here is my error..... Yes i read the above, it didnt work.

So i got it to work I read in another thread that you just have TO WAIT several minutes. The music loop will be there, but after about 5-10 minutes it will load and you will be able to press play. After I did this once I havent had a problem.

Yeah it works!!!
After going through every possibility of Bit and kbs in my sound settings, just tried this and now it works!

JesseLW · 21st January 2010, 08:10

I crash in game after 10-20 minutes.. gives me window saying nowgame.exe has encountered problems. then gives me option to send or don't send report.
When I try to get into game again it usually tells me at the game launcher screen Error: error downloading a file auty retry in 30 seconds.
I've turned down my graphics, turned vid card to Performance over Quality. I don't know what to do???? Have also updated physx, .net framework, Direct X, and I'm pretty sure the most current sound and Video drivers. nothings working.

System specs:
Microsoft Windows XP
Professional
Version 2002
Service Pack 3

Computer:
AMD Phenom(tm) II X2 550
Processor
3.11 GHz, 2.00 GB of RAM

Motherboard:
ASUS
M4A785-M

GeForce 9500 GT

Kopatch · 21st January 2010, 08:34

ya, seems like since this last patch the game is much harder on the computer. I would assume that with a 2gb ram you gonna have lots of trouble. hopefully it will be fixed by next patch if its possible.

teddan13 · 21st January 2010, 10:47

Hello im getting freezed and you said the sound settings was the problem, are you able to change it with xp because I cant find it..

Kopatch · 21st January 2010, 12:57

sorry teddan13, I did not use XP for a long time so i don't know how to do that.

Kopatch · 21st January 2010, 12:57

added a fix for crashing In Game. thank you Trixxer.

P. I Crash In Game non stop, it was fine before
S. Thanks to a bug report by Trixxer in your Mo folder go to:
Updater > mortalonline > UnrealEngine3 > NowGame > Config and open NowEngine.ini
now, first thing you wanna do is backup the file.
now, get in the file and look for maxLODsize=4096 line, you will find many of them, change the number from 4096 to 512. in all of them.
save and start the game.
please report back if it helped you.

jonmcnamara · 21st January 2010, 20:37

Quote:

Originally Posted by Kopatch

added a fix for crashing In Game. thank you Trixxer.

P. I Crash In Game non stop, it was fine before
S. Thanks to a bug report by Trixxer in your Mo folder go to:
Updater > mortalonline > UnrealEngine3 > NowGame > Config and open NowEngine.ini
now, first thing you wanna do is backup the file.
now, get in the file and look for maxLODsize=4096 line, you will find many of them, change the number from 4096 to 512. in all of them.
save and start the game.
please report back if it helped you.

This worked very well for me. I was trapped in the hell that is Faberum, crashing over and over as the grass loaded.

Now I can play fine.

JesseLW · 22nd January 2010, 20:30

Still crashes in game and gives me Nowgame.exe has encountered problems? I've changed the MOD's to 512 like was said..? Maybe I just have to wait till next patch?

Kopatch · 22nd January 2010, 21:44

Quote:

Originally Posted by JesseLW

Still crashes in game and gives me Nowgame.exe has encountered problems? I've changed the MOD's to 512 like was said..? Maybe I just have to wait till next patch?

If you still crash and you using Win7 or Vista go to control panel > administrative tools > Event Viewer > Windows Logs > Applications. and paste the error you get.

3rd January 2010, 14:15	#1 (permalink)
Kopatch MMC'09 - 3rd place Join Date: Feb 2009 Age: 27 Posts: 1,493 Rep Power: 0	Crash Problems and Solutions LAST UPDATED FOR VERSION 1.16.29.41 as of May, there is a client without a launcher. i will compile most of the crash errors i stumble upon in #mortalonline-help almost daily. and some other small bugs. *all the Crashes I'm referring to are the Nowgame.exe crashes. (the nowgame.exe is just a windows general error message for all types of crashing.)* first lets explain the stages launching the game (when you report a bug/crash make sure you mention at which stage its happening, use the next stages as reference): 1. Main Launcher 3. Splash Screen 4. Game Login 5. Character Select 6. Loading Screen (spinning sword) 7. In Game this way, if you got a problem you can tell between which stages do you get it. Before you start, make sure you have your Graphic Card drivers updated! ATI, NVIDIA also if you are using Windows XP make sure you installed the latest .net Framework also the Installer from mortalonline.com has ALL needed software to run the game, it includes: Physx, .Net, and Directx. (I missed anything?) so you shouldn't have problems with those anymore. another point: the game runs fine in: Win XP 32bit/64bit Win Vista 32bit/64bit Win 7 32bit/64bit so don't blame the operation system. having said that, you should know that 64bit OS with 4gb RAM or more should have no problem regarding game settings. (maybe in vista you will cause its so damn heavy on memory). however, if you use 32bit OS its best if you lower your textures to 256 turn of shadows, bloom and motion blur. and then climb slowly from there and see if you still crash or not. you might also want to make sure your Router/Firewall Do NOT block the Mortal processes both of launcher and game. Spoiler for Installation Proccess, VERY IMPORTANT: Notice: We can't stress this enough. When the launcher is running the patch installer, let it run its course. It will take some time to apply the patch and it might seem like the installer is doing nothing, but it is working. If you reboot or kill the patcher process you run the risk of corrupting you installation, forcing you to do a full reinstall. ---------------------------------------------------------------------------------- so now, the known problems by order: P = Problem, S = Solution. -------------------------------------------- Launcher issues: P. Once i get to Main Launcher, it freezes and the sound starting to repeat itself like a broken record. S. The problem is with the sound device, you should set your sound settings to Stereo, 24bit 48000hz in your sound card manager, some people had to change to 16bit instead. P. I get on Main Launcher "ERROR: error downloading a file auto-retry in __ seconds" S. This is usually caused when the Nowgame.exe proccess still works in the background and you should close the process via the Task Manager P.I get on Main Launcher "Scan error! An execption occurred during a WebClient request." S. running the launcher as Administrator supposed to fix this. P.Unknown File Error - corrupted checksum S. Paratus explains the issue: http://www.mortalonline.com/forums/912483-post5.html P. Now Launcher hangs at "Preparing Mortal Online..." S. for now you will have to run MortalOnline.exe instead of using launcher until it is fixed. P. can't patch says not enough space in hard drive (dunno the exact name of the error) S. you need to have free 8gb on your main hard drive. the reason for this is explained by Paratus: http://www.mortalonline.com/forums/913871-post2.html P. I click Play on the Main Launcher, the Launcher disappears and nothing happening S. You need to install latest Physx Driver even if you are an ATI user. P. I click Play on the Main Launcher, the Launcher disappears and nothing happening S. by Paratus: As WEIRD as it might sound, go into your time/timezone settings in Windows (win7 users just click the time in the bottom-right) and, in your timezone settings, uncheck daylight savings time. temp fix until its fixed. Just a temporary workaround until it's fixed but it might work for some of you. P. I get C++ runtime error S. try this: http://www.mortalonline.com/forums/3...ime-error.html Never had the error, so cannot confirm it. please do. P. I click Play on the Main Launcher and get the error: This program can't be started because d3dxd10_41.dll is missing. S. You need to install the latest DirectX P. my game crash instantly after I click Play on launcher S. in the launcher go to settings and change any option no matter which one. and it should fix it. P.I crash at the splash screen S. rarely the problem is with the sound device at this stage, you should set your sound settings to Stereo, 24bit 48000hz in your sound card manager, some people had to change to 16bit instead. ------------------------------------------------------------------ BIG UPDATE before you start reading down here, go to the Launcher options and run the Integrity check. this will check for corrupted files and fix them which should reduce many of the issues you have. game issues: p. I get the message "Client version doesn't match server version please update your client" S. excitement! this means that the server has been updated with a new patch and the client patch should be released shortly after. so just keep your launcher open and wait for it to download the new patch. P. I try to create the Character but when i click Save or Enter Game nothing happens. S. The server is either Offline or the server is Laggy (during beta you might experience this a lot). best you can do is leave it for 5-10 minutes and see if anything happens. P. I can login in the Game Login but can't see my characters S. Same as previous problem. its also possible that you were banned. so in case you done a small "no no" thats your problem P. I'm stuck at the Loading Screen and nothing happens S. this is a tricky one. usually it just takes time for server "realize" your ingame. you should wait it out usually. be sure to reduce all texture size to 512 and shadows to None so the load will be faster, then after you inside change it back. P. I'm In Game but cant see other players, NPCs and basically cant do anything but running. S. Usually when this happens it means the server is in Offline mode, in other cases it could be just bad lag, best way to test it is to try and sheath the weapon using X. if it works, you are in Online mode but very laggy. P. I Crash In Game non stop, it was fine before S.reduce all texture size to 512 or below. this will make your game much more stable. P. I Crash In Game, Virtual memory error or E_OUTOFMEMORY error S.S.reduce all texture size to 512 or below and no shadows. this will make your game much more stable. I found a nice tutorial that might help people make more virtual memory in your computer. tho take notice that you do it at your own risk. so if you don't know what you doing, don't do it. P. I Crash In Game S. the best thing you can do, is to go to Bug Tracker and report what were you doing when your game crashed. help the dev team help you. P. No text in chat box S. to some people, removing the forced AA and AF from video card options, has fixed the issue. ------------------------------------------------------------------------- *HELP, Nothing worked for me, i still Crash.* first thing you should do is reinstall the game. interrupting the installation in any way might corrupt some of the files. If you still crash and you using Win7 or Vista go to control panel > administrative tools > Event Viewer > Windows Logs > Applications. and paste the error you get. Error type from Event Viewer, you will see it as the faulting module: Kernel32.dll or Kernelbase.dll: General windows error, this error means you might have a problem in your system or its compatibility to the game or vice versa (for example its not your fault that the motherboard you use is not compatible with MO, but the reason still lies there until it fixed within the client), it could be bad drivers, bad hardware, hardware collision, lack of compatibility, low memory, incompatible hardware with game etc. there is no specific fix for this as it could be different for each one, unless its on the game side and then you would just have to wait. both also could be caused when the installation went bad at some point, reinstalling the game completely could fix this. More information about Kernel32.dll error can be found here some reported that making a new fresh install of the game fixed their problems with that. MSVCR90.dll: This file usually got to do with Microsoft visual studio. something with the Redistributing Visual C++ Files... try cleaning your drivers with Driver Sweeper to remove Drivers that might collide in your computer, this program will remove all the drivers related to ATI and NVidia, but do it on your own risk. if none of this stuff helped you: another post that might help you also lower all your graphics to the minimum see if it helps. if you still having issue you can try and use Driver Sweeper to remove Drivers that might collide in your computer. BUT USE AT YOUR OWN RISK! Attached Thumbnails __________________ God has mercy. I don't Last edited by Kopatch : 20th July 2010 at 23:08.

3rd January 2010, 21:10	#4 (permalink)
Sebren Member Join Date: Dec 2009 Location: CA Posts: 473 Rep Power: 0	Thanks Kopatch. This will provide useflul for both current testers/players and the devs when they return. __________________ To trudge... the slow, weary, depressing but yet determined walk of a man who has nothing left in his life except the impulse to simply... soldier on! -This is the borrowed life of a mortal

4th January 2010, 14:45	#6 (permalink)
Kopatch MMC'09 - 3rd place Join Date: Feb 2009 Age: 27 Posts: 1,493 Rep Power: 0	hmmm try in main page, there supposed to be a link to IRC __________________ God has mercy. I don't

8th January 2010, 04:06	#11 (permalink)
Mp@k Newbie Join Date: Mar 2009 Location: Russia Posts: 8 Rep Power: 0	At installation start hangs and through(use Mortal Beta Launcher> loging>loading ) some time gives out error Updeter.exe _ the error the appendix will be found out is closed Last edited by Mp@k : 8th January 2010 at 04:35.

12th January 2010, 20:15	#15 (permalink)
Kopatch MMC'09 - 3rd place Join Date: Feb 2009 Age: 27 Posts: 1,493 Rep Power: 0	updated with random crash after you login or try to relog __________________ God has mercy. I don't

3rd January 2010, 17:28	#2 (permalink)
Taque Newbie Join Date: Feb 2009 Location: SWEDEN Posts: 47 Rep Power: 0	P. I try to create the Character but when i click Save or Enter Game nothing happens. S. The server is either Offline or the server is Laggy (during beta you might experience this a lot). best you can do is leave it for 5-10 minutes and see if anything happens. This is what happends to me, but I tried 3 days in a row and it says that server is online when I goto Twitter page. Any idea what I can do? Thanks

5th January 2010, 22:50	#9 (permalink)
Pyrot Junior Member Join Date: Apr 2009 Location: Memphis, TN Posts: 191 Rep Power: 0	In game and the nowgame.exe crashes once i steal a tamed horse. while this is not ethical I got greedy and tried it out. My game crashed so one could blame it on karma or a bug but regardless thats what i was doing. I tried to submit to the bug thread you listed above but it said i didnt have permission so i posted here

8th January 2010, 05:01	#12 (permalink)
Mp@k Newbie Join Date: Mar 2009 Location: Russia Posts: 8 Rep Power: 0	problem It is solved

13th January 2010, 02:38	#16 (permalink)
Brotic Newbie Join Date: Jan 2010 Posts: 16 Rep Power: 0	Hello i still ge the nowgame.exe error what can i do ? (after playing for a while) Last edited by Brotic : 13th January 2010 at 02:50.

14th January 2010, 16:12	#17 (permalink)
Kopatch MMC'09 - 3rd place Join Date: Feb 2009 Age: 27 Posts: 1,493 Rep Power: 0	updated with error types from the event viewer. there are more types which do not specify a certain file, those are much harder to solve ^^ __________________ God has mercy. I don't

15th January 2010, 22:31	#18 (permalink)
Pouch of Ouch Newbie Join Date: Jan 2010 Posts: 31 Rep Power: 0	P. The Main Launcher started to download 4gb of files to my computer I think this is my problem, but how do I access the 'black launcher' to fix it like it says in the solution?

15th January 2010, 23:01	#20 (permalink)
Pouch of Ouch Newbie Join Date: Jan 2010 Posts: 31 Rep Power: 0	Oh. Well, at this point, after trying to fix whatever my problem seems to be, I'm crashing upon the screen that gives the 'PLAY' and 'QUIT' buttons. This is pretty annoying.

15th January 2010, 23:01	#21 (permalink)
Kopatch MMC'09 - 3rd place Join Date: Feb 2009 Age: 27 Posts: 1,493 Rep Power: 0	what crash exactly, this post should solve all of your crash errors, please read it all i now added screenshots for each stage so you will know what it talks about. __________________ God has mercy. I don't

15th January 2010, 23:05	#22 (permalink)
Pouch of Ouch Newbie Join Date: Jan 2010 Posts: 31 Rep Power: 0	Upon the Main Launcher opening, it INSTANTLY stops responding and freezes. I unpacked the 'update' and folder and the 'Mortal Beta Launcher' .exe to C:/Program Files/MOgameBeta (I even renamed it that for hope's sake.) I have no clue how to fix this, as I'm not very tech savvy and for me this is a very complex installation. I also used WinRAR, for the record.

15th January 2010, 23:06	#23 (permalink)
Kopatch MMC'09 - 3rd place Join Date: Feb 2009 Age: 27 Posts: 1,493 Rep Power: 0	P. Main Launcher Crash on "Getting Revision...." S. On the first time you run the game the Main Launcher scans all the files of the game but he wont show you the progress, it can take quite some time specially on low end computers. give it 10-15 minutes, till it ends. another solution would be to minimize it before the "getting revision" message for a couple of minutes which could speed things up. __________________ God has mercy. I don't

15th January 2010, 23:08	#24 (permalink)
Pouch of Ouch Newbie Join Date: Jan 2010 Posts: 31 Rep Power: 0	I also let it install the 4 gigs of files already, overnight. Is this relevant? And is the Main Launcher supposed to not respond at all when it's doing this? Because pressing ctrl alt del shows the Main Launcher as irresponsive, at which point I assume the program has crashed. Should I just let it sit there and be irresponsive, or...?

15th January 2010, 23:09	#25 (permalink)
Kopatch MMC'09 - 3rd place Join Date: Feb 2009 Age: 27 Posts: 1,493 Rep Power: 0	you didn't need to download the 4gig of files, and like i wrote you, try to minimize it, or don't touch it at all. eventually it will let you press play, just wait till it completes. also its only on the first time you run it. __________________ God has mercy. I don't

15th January 2010, 23:10	#26 (permalink)
Pouch of Ouch Newbie Join Date: Jan 2010 Posts: 31 Rep Power: 0	Phew, I'll give this a shot. You've been a huge help to me, Kopatch. I'm praying this works, I wanna play! :P I'll let you know the outcome.

15th January 2010, 23:22	#27 (permalink)
Pouch of Ouch Newbie Join Date: Jan 2010 Posts: 31 Rep Power: 0	Erm, well, it let me press play and it said that it was all complete, but then after I let it unblock the NowGame from using the internet, nothing happened. I tried launching again and it didn't work. I'm not sure what I'm doing wrong.

16th January 2010, 00:36	#28 (permalink)
Kopatch MMC'09 - 3rd place Join Date: Feb 2009 Age: 27 Posts: 1,493 Rep Power: 0	read the post man, its all in there ^^ __________________ God has mercy. I don't

16th January 2010, 22:23	#29 (permalink)
Malcheil Junior Member Join Date: May 2009 Location: Chicago Age: 27 Posts: 193 Rep Power: 3	Getting sound loop upon launching updater. Here is my error..... Yes i read the above, it didnt work. So i got it to work I read in another thread that you just have TO WAIT several minutes. The music loop will be there, but after about 5-10 minutes it will load and you will be able to press play. After I did this once I havent had a problem. Last edited by Malcheil : 17th January 2010 at 17:09.

17th January 2010, 21:17	#30 (permalink)
Hastadam Newbie Join Date: Jan 2010 Posts: 1 Rep Power: 0	Well i read the troubleshoots and solutions but , none of them are my problem. So let me explain. I downloaded the client succesfully, then i opened the zip into my MOBeta folder in C. Then i clicked the launcher then boom, i had this black rectangle box, then some little boxes appeared. Help me please !

17th January 2010, 21:28	#31 (permalink)
Kopatch MMC'09 - 3rd place Join Date: Feb 2009 Age: 27 Posts: 1,493 Rep Power: 0	hmmm, i saw that before, ill look for the solution... hmm couldn't find it... try reinstalling, run as administrator and also try this: http://www.mortalonline.com/forums/583186-post19.html __________________ God has mercy. I don't Last edited by Kopatch : 17th January 2010 at 21:48.

21st January 2010, 08:10	#33 (permalink)
JesseLW Newbie Join Date: Jan 2010 Posts: 20 Rep Power: 0	Crashing I crash in game after 10-20 minutes.. gives me window saying nowgame.exe has encountered problems. then gives me option to send or don't send report. When I try to get into game again it usually tells me at the game launcher screen Error: error downloading a file auty retry in 30 seconds. I've turned down my graphics, turned vid card to Performance over Quality. I don't know what to do???? Have also updated physx, .net framework, Direct X, and I'm pretty sure the most current sound and Video drivers. nothings working. System specs: Microsoft Windows XP Professional Version 2002 Service Pack 3 Computer: AMD Phenom(tm) II X2 550 Processor 3.11 GHz, 2.00 GB of RAM Motherboard: ASUS M4A785-M GeForce 9500 GT

21st January 2010, 08:34	#34 (permalink)
Kopatch MMC'09 - 3rd place Join Date: Feb 2009 Age: 27 Posts: 1,493 Rep Power: 0	ya, seems like since this last patch the game is much harder on the computer. I would assume that with a 2gb ram you gonna have lots of trouble. hopefully it will be fixed by next patch if its possible. __________________ God has mercy. I don't

Partners

21st January 2010, 10:47	#35 (permalink)
teddan13 Newbie Join Date: May 2009 Posts: 2 Rep Power: 0	Hello im getting freezed and you said the sound settings was the problem, are you able to change it with xp because I cant find it..

21st January 2010, 12:57	#36 (permalink)
Kopatch MMC'09 - 3rd place Join Date: Feb 2009 Age: 27 Posts: 1,493 Rep Power: 0	sorry teddan13, I did not use XP for a long time so i don't know how to do that. __________________ God has mercy. I don't

21st January 2010, 12:57	#37 (permalink)
Kopatch MMC'09 - 3rd place Join Date: Feb 2009 Age: 27 Posts: 1,493 Rep Power: 0	added a fix for crashing In Game. thank you Trixxer. P. I Crash In Game non stop, it was fine before S. Thanks to a bug report by Trixxer in your Mo folder go to: Updater > mortalonline > UnrealEngine3 > NowGame > Config and open NowEngine.ini now, first thing you wanna do is backup the file. now, get in the file and look for maxLODsize=4096 line, you will find many of them, change the number from 4096 to 512. in all of them. save and start the game. please report back if it helped you. __________________ God has mercy. I don't

22nd January 2010, 20:30	#39 (permalink)
JesseLW Newbie Join Date: Jan 2010 Posts: 20 Rep Power: 0	Still crashes in game and gives me Nowgame.exe has encountered problems? I've changed the MOD's to 512 like was said..? Maybe I just have to wait till next patch?