The BIG broken launcher thread!

Paratus · 6th February 2010, 23:02

As a lot of you are having issues with the launcher and getting the game started, I've found myself saying the same things over and over in dozens of threads.

If you are having issues using the launcher, the below might shed some light on your problem.

How the launcher works!

The launcher consists of two programs, the launcher itself ("Mortal Online Launcher.exe") and the updater ("updater.exe") in your main MO install folder. The launcher is what downloads patches and applies them to your game, the updater grabs new versions of the launcher when they are released.

Timeout or connection errors

The mosetup.exe you probably installed from does have an out of date launcher! If your launcher is getting timout or connection failure error messages, you probably have the old launcher as the new one uses a more stable server for version checks and patch notes.

You may need to run the updater, if this is the case; however, the updater connects to the same overloaded server as the old launcher. This means the updater itself will probably timeout as the main patch server is very overloaded right now.

Run the updater over and over again until it finally makes a connection to the server and downloads the new launcher! Once you get that new launcher you'll have a much smoother ride.

An exception occured during a WebClient request

This is usually due to security settings on your system, since for the launcher and/or updater to do it's job it needs to modify files. Windows Vista and Windows 7 people can be most plagued by this, but unfortunately it's not a problem with MO or the launcher, but your operating system security settings. Two solutions can usually do the trick: first, try running the launcher/updater in admin mode!

If running in admin mode doesn't work, try moving your game installation from the default Program Files folder into somewhere under C:\Users\YourNameHere. Less security restrictions are placed on your user folder, while program files has some of the harshest security settings by default.

If you can't stand the high security, like me, you can always disable UAC.

If none of the above works, it's probably a server error (see above section).

Unable to connect

If your launcher shows an unable to connect error message in both the patch note window and the "console" on the right, you either have security settings in Windows set too strictly, a firewall blocking outgoing connections (the built in Windows firewall won't do this, but some 3rd party solutions can), or you have improper proxy settings.

To make sure proxy is disabled, go into Internet Options. Internet Options can be found in Windows Vista/7 by typing "internet options" into the start menu field, or otherwise inside Internet Explorer's tools menu up at the top. Choose the Connections tab, and then click the LAN settings button. In there make sure Automatically detect settings is checked and ALL other options are not checked.

Trystram · 6th February 2010, 23:35

Sounds good.

Alfa Bravo · 6th February 2010, 23:43

Hope this clear everyone's launcher/patching trouble now. Thanks, Paratus

forzadinatura · 6th February 2010, 23:58

I HIGHLY recommend downloading the patch through utorrent like paratus suggests, i have never gone over 4kbs on the mo patching server.

ThunderChunky · 7th February 2010, 00:16

Awesome! Downloaded the new launcher from the italian site and it worked like a charm. I am also getting great dl speeds (1.5MB/s) using this new launcher so utorrent was not needed for me.

Sparhawk81 · 7th February 2010, 01:08

Excellent job both with this topic and with the .dll you've provided to improve the patcher's performance (+ rep).
Thank you!

Quote:

Originally Posted by Paratus

Until the new patch server is online, the launcher speeds are not what they should be. Try using another torrent client, like µTorrent. Inside your game folder you'll find another folder called "patches", which contains .torrent files your launcher has begun downloading. Once you have uTorrent installed, open those torrent files for patches you need and download them through there. Once the download is done, place the file inside your "mortalonline" folder, which is inside your main MO folder, and run it. It should patch your client up. Run the launcher and repeat this process for any more patches you need that go too slow.

I don't want to be picky, but I've read of people having trouble with running the patch alone.

Personally, I always place the patch downloaded with torrent in the "mortalonline" folder, run the launcher so that it will recognize the patch, apply it and everything runs smoothly.

Psychor · 7th February 2010, 01:16

Glad I finally found this thread. Thanks! It amazes me how SV can't get this right.

revenge9026 · 7th February 2010, 01:48

Thanks I was wondering why I had 0% progress and 24 hours to wait. than in a few seconds it was at 2 minutes.

moeloehoe · 7th February 2010, 01:51

edit: sry wrong thread

dhvyse · 7th February 2010, 02:06

I honestly don't have any problems with the launchers torrent patcher. In fact I'm redownloading right now because my books are broken, getting 1.1MB/s down and 80KB/s up.

Talwin · 7th February 2010, 02:10

Thank you for this thread, Paratus. ^.^

Luxferro · 7th February 2010, 03:10

Quote:

Originally Posted by Paratus

Run the updater over and over again until it finally makes a connection to the server and downloads the new launcher! Once you get that new launcher you'll have a much smoother ride.

No offense. I know you are trying to help everyone. But the methods of patching the game are getting ridiculous. I have clicked my updater.exe file like 20 times already.. and it will never connect. The end user should not have to go through this.

If you changed servers, fine. But don't have the server locations hard-coded into the updater/launcher.exe files. Put them in an .ini file or something, so all it takes is a simple notepad edit if you guys decide to change the servers again.

Paratus · 7th February 2010, 03:21

Quote:

Originally Posted by Luxferro

No offense. I know you are trying to help everyone. But the methods of patching the game are getting ridiculous. I have clicked my updater.exe file like 20 times already.. and it will never connect. The end user should not have to go through this.

If you changed servers, fine. But don't have the server locations hard-coded into the updater/launcher.exe files. Put them in an .ini file or something, so all it takes is a simple notepad edit if you guys decide to change the servers again.

It's technically not hardcoded, actually. The server that's responding slowly is a permanent server, and will continue to be used; however, it's also set as one of the "direct download" servers simply because the new dedicated "direct download" server is not yet active. Once it is, the load will be removed from the current server and performance won't be a problem.

Did you try downloading the launcher from the Italian fansite instead?

LancerBoru · 7th February 2010, 04:28

I'm downloading the patch via utorrent. Estimated time to completion: 1 year, 38 weeks.

rykerabel · 7th February 2010, 04:37

So... what part of "Beta" do all you detractors not understand?

:P

Snoopster · 7th February 2010, 05:13

Quote:

Originally Posted by rykerabel

So... what part of "Beta" do all you detractors not understand?

:P

The part about being able to run the executable, it's kind of normal.

Zimara · 7th February 2010, 11:51

Fab post, thank you!

Valaraukar · 7th February 2010, 15:25

This works for me! Thank you very much Paratus!!

PD: i will link this post for my spanish community, you help A LOT

Waakka · 7th February 2010, 15:37

Uh my patching thing worked perfectly like 700-1200kb/s all the time until it had downloaded to 1920.44 MB (the size it shows in launcher that the patch (mopatch0to05) is supposed to be but then it just continued downloading it and it shows that its 97% done and now its in like 1973.95 MB / 1920.44 MB and the downloading speed reduced to like 0.5kb/s after it got over 1920mb... And i really dont want to stop the downloading cuz its 98% now, so can anyone tell me whats this for..?

Dreamtale · 7th February 2010, 16:20

Awesome thread. The link to the italian site really saved my ass, since no other client has worked so far.

I'm just wondering why the fansite hosts the new client, while Mortalonline.com still seem to use the old (and not functional) client?

Paratus · 7th February 2010, 16:26

Quote:

Originally Posted by Waakka

Uh my patching thing worked perfectly like 700-1200kb/s all the time until it had downloaded to 1920.44 MB (the size it shows in launcher that the patch (mopatch0to05) is supposed to be but then it just continued downloading it and it shows that its 97% done and now its in like 1973.95 MB / 1920.44 MB and the downloading speed reduced to like 0.5kb/s after it got over 1920mb... And i really dont want to stop the downloading cuz its 98% now, so can anyone tell me whats this for..?

There's a little extra data overhead with torrents which confuses the current launcher's data downloaded display. Ignore it, though, as it doesn't affect the download itself. Once your download hits 100% it's done. Leave it going.

Quote:

Originally Posted by Dreamtale

Awesome thread. The link to the italian site really saved my ass, since no other client has worked so far.

I'm just wondering why the fansite hosts the new client, while Mortalonline.com still seem to use the old (and not functional) client?

Star Vault is hosting the same launcher, as I described in the OP. The issue is that Star Vault's server is serving thousands of requests every second and is overloaded.

Dreamtale · 7th February 2010, 16:28

Really? I'm talking about the EXE-file at 91 mb, which hasn't been working at all (in contrary to this client). Well, I guess you're right, and in either way: Thanks.

Alfa Bravo · 7th February 2010, 16:46

Does the launcher still work like this:

Quote:

Originally Posted by Daniel Adler

The system works like this.

The First program The beta luncher. Checks our patch server if there is a new version of itself if there is it will then download the file to said folder. try to copy that file to original directory. But if there are somehow computer settings or other software that stops this from beeing done you will get stuck.

best regards
Daniel

but hopefully we wont need to update the launcher that many times more. =)

?

Paratus · 7th February 2010, 17:03

Quote:

Originally Posted by Alfa Bravo

Does the launcher still work like this:

?

No, the new method is a lot smoother.

Instead of trying to copy over itself, which is not good as 90% of Windows configurations lock any file that's in use and/or executing, if the launcher sees it's out of date it'll launch the updater.exe, which in turn downloads the new launcher over top of the old one and starts the launcher up when done.

tsandrews85 · 7th February 2010, 17:26

Hmm I wonder if Iam doing something wrong.?
I tried the updater over and over.
Then I downloaded the Launcher from the italian site and extracted the files into the Mortal Online folder and replaced the originals and still nothing works.?

Cigar · 7th February 2010, 17:29

You rock. Thanks for the help!

tsandrews85 · 7th February 2010, 17:31

Quote:

Originally Posted by tsandrews85

Hmm I wonder if Iam doing something wrong.?
I tried the updater over and over.
Then I downloaded the Launcher from the italian site and extracted the files into the Mortal Online folder and replaced the originals and still nothing works.?

Nice lol!! I got it working right after I posted this

ckreud · 7th February 2010, 18:14

I have done all of the above, installed the patches via a bittorrent client, installed the new launcher, new DLL and I am continually getting

Scan Error!

Unable to connect to the remote server

Is this still just an overloaded patch server?

zwolfman · 7th February 2010, 19:54

Thanks for the thread... but one asks one self... why on earth would a company send out a product that had a key element broken? (the launcher.)

I'm a new customer - and I dutifully follow the e-mailed instructions, only to find that I need to dig in the forums, and go to irc chat to get this to work? and even then, it's not the company that helps with the issues... but other users?!!?

it bodes ill for the future... the only salvation that I see is that there is such a helpful community - I'm willing to put up with a lot of technical glichy crap to be able to be a part of a good community. (aint that what these games are 'really' all about anyway?)

anyway, - off I go to the Italians to try to get the correct updater package that shoulda been included in the install .rar I got from the main site just yesterday.

Beta tests... ya gotta love em eh?

Ixnay1 · 7th February 2010, 20:11

AWSOME post really helpful, getting great dl speed with italian patcher.

kalos2332 · 7th February 2010, 20:40

after i got done downloading and installing the u torrent patch, i get this message "Software Not Found" "Mortal Online could not be found on your system. Re-install Mortal Online then run this patch again." I reinstalled it and still same thing. help...

Kopatch · 7th February 2010, 20:40

so the italian site doesn't work for me. anyone else get this?

can you link it here?

Bayerd · 8th February 2010, 00:34

do i need to unzip the downloaded file???

SilverDragonLord · 8th February 2010, 00:50

Quote:

Originally Posted by kalos2332

after i got done downloading and installing the u torrent patch, i get this message "Software Not Found" "Mortal Online could not be found on your system. Re-install Mortal Online then run this patch again." I reinstalled it and still same thing. help...

nvm i figured it out, one would assume u would place it in the c/program files/star vault/ (mortal online or patch folder but ya drop it in) mortal online/ mortalonline (folder then run it)

coldsoul · 8th February 2010, 03:18

Quote:

Originally Posted by Bayerd

do i need to unzip the downloaded file???

i´ve replaced the "Mortal Online Launcher.exe" for the newer version on the zip file...

(121719b patch instaled before)

Snoopster · 8th February 2010, 04:08

Good news, the uninstall program works, and I managed to free up 5gig.

Will check back in a month or never

Bombay1361 · 8th February 2010, 19:40

I couldn't run my updater at all and then when I ran it in administrator mode, vista, it worked fine..so a heads up to ppl that can't get it to work..Try opening it in administrator mode and it should work, but your download speeds will still suck

dopel · 9th February 2010, 02:28

Thank you for posting this. Things seem to be working after downloading the Italian launcher. I understand that this is beta, I think its pretty sad that SV cant even come up with a working path and the community has to do it for them.

Galigar · 9th February 2010, 03:06

Well I installed the file from the Italian site but now I get:

Download error! access to the path C:\program files\start vault\mortal online\patches' is denied.

any ideas how to fix this?

Faranox · 9th February 2010, 04:28

Oh thank goodness. At last, my sweet Nave, I'm on my way!

6th February 2010, 23:02	#1 (permalink)
Paratus Programmer Guy Join Date: Mar 2009 Location: Ottawa, Canada Posts: 1,818 Rep Power: 15	The BIG broken launcher thread! As a lot of you are having issues with the launcher and getting the game started, I've found myself saying the same things over and over in dozens of threads. If you are having issues using the launcher, the below might shed some light on your problem. How the launcher works! The launcher consists of two programs, the launcher itself ("Mortal Online Launcher.exe") and the updater ("updater.exe") in your main MO install folder. The launcher is what downloads patches and applies them to your game, the updater grabs new versions of the launcher when they are released. Timeout or connection errors The mosetup.exe you probably installed from does have an out of date launcher! If your launcher is getting timout or connection failure error messages, you probably have the old launcher as the new one uses a more stable server for version checks and patch notes. You may need to run the updater, if this is the case; however, the updater connects to the same overloaded server as the old launcher. This means the updater itself will probably timeout as the main patch server is very overloaded right now. Run the updater over and over again until it finally makes a connection to the server and downloads the new launcher! Once you get that new launcher you'll have a much smoother ride. An exception occured during a WebClient request This is usually due to security settings on your system, since for the launcher and/or updater to do it's job it needs to modify files. Windows Vista and Windows 7 people can be most plagued by this, but unfortunately it's not a problem with MO or the launcher, but your operating system security settings. Two solutions can usually do the trick: first, try running the launcher/updater in admin mode! If running in admin mode doesn't work, try moving your game installation from the default Program Files folder into somewhere under C:\Users\YourNameHere. Less security restrictions are placed on your user folder, while program files has some of the harshest security settings by default. If you can't stand the high security, like me, you can always disable UAC. If none of the above works, it's probably a server error (see above section). Unable to connect If your launcher shows an unable to connect error message in both the patch note window and the "console" on the right, you either have security settings in Windows set too strictly, a firewall blocking outgoing connections (the built in Windows firewall won't do this, but some 3rd party solutions can), or you have improper proxy settings. To make sure proxy is disabled, go into Internet Options. Internet Options can be found in Windows Vista/7 by typing "internet options" into the start menu field, or otherwise inside Internet Explorer's tools menu up at the top. Choose the Connections tab, and then click the LAN settings button. In there make sure Automatically detect settings is checked and ALL other options are not checked. __________________ http://www.mortalarena.com/devtracker.php Last edited by Paratus : 5th April 2010 at 06:10.

6th February 2010, 23:43	#3 (permalink)
Alfa Bravo Member Join Date: Apr 2009 Posts: 828 Rep Power: 3	Hope this clear everyone's launcher/patching trouble now. Thanks, Paratus __________________ Bravo

7th February 2010, 01:16	#7 (permalink)
Psychor Junior Member Join Date: Mar 2009 Location: USA Posts: 62 Rep Power: 0	Glad I finally found this thread. Thanks! It amazes me how SV can't get this right. __________________ Full Loot Bag en route? Maybe?

7th February 2010, 02:10	#11 (permalink)
Talwin Community Advisor Join Date: Jan 2010 Location: Your Profile Posts: 2,313 Rep Power: 15	Thank you for this thread, Paratus. ^.^ __________________

7th February 2010, 18:14	#28 (permalink)
ckreud Newbie Join Date: Feb 2010 Posts: 1 Rep Power: 0	Scan Error I have done all of the above, installed the patches via a bittorrent client, installed the new launcher, new DLL and I am continually getting Scan Error! Unable to connect to the remote server Is this still just an overloaded patch server?

6th February 2010, 23:58	#4 (permalink)
forzadinatura Newbie Join Date: Apr 2009 Posts: 24 Rep Power: 0	I HIGHLY recommend downloading the patch through utorrent like paratus suggests, i have never gone over 4kbs on the mo patching server.

7th February 2010, 00:16	#5 (permalink)
ThunderChunky Newbie Join Date: Jul 2009 Posts: 22 Rep Power: 0	Awesome! Downloaded the new launcher from the italian site and it worked like a charm. I am also getting great dl speeds (1.5MB/s) using this new launcher so utorrent was not needed for me.

7th February 2010, 01:48	#8 (permalink)
revenge9026 Newbie Join Date: Jan 2010 Location: In a cardboard box Posts: 11 Rep Power: 0	Thanks I was wondering why I had 0% progress and 24 hours to wait. than in a few seconds it was at 2 minutes.

7th February 2010, 01:51	#9 (permalink)
moeloehoe Newbie Join Date: Oct 2009 Posts: 8 Rep Power: 0	edit: sry wrong thread

7th February 2010, 02:06	#10 (permalink)
dhvyse Newbie Join Date: Mar 2009 Posts: 43 Rep Power: 0	I honestly don't have any problems with the launchers torrent patcher. In fact I'm redownloading right now because my books are broken, getting 1.1MB/s down and 80KB/s up.

7th February 2010, 04:28	#14 (permalink)
LancerBoru Newbie Join Date: Feb 2010 Posts: 4 Rep Power: 0	I'm downloading the patch via utorrent. Estimated time to completion: 1 year, 38 weeks.

7th February 2010, 04:37	#15 (permalink)
rykerabel Newbie Join Date: Apr 2008 Posts: 3 Rep Power: 0	So... what part of "Beta" do all you detractors not understand? :P

7th February 2010, 11:51	#17 (permalink)
Zimara Newbie Join Date: Mar 2009 Posts: 3 Rep Power: 0	Fab post, thank you!

7th February 2010, 15:25	#18 (permalink)
Valaraukar Newbie Join Date: Dec 2008 Location: Spain Posts: 9 Rep Power: 0	This works for me! Thank you very much Paratus!! PD: i will link this post for my spanish community, you help A LOT

7th February 2010, 15:37	#19 (permalink)
Waakka Newbie Join Date: Feb 2010 Posts: 1 Rep Power: 0	Uh my patching thing worked perfectly like 700-1200kb/s all the time until it had downloaded to 1920.44 MB (the size it shows in launcher that the patch (mopatch0to05) is supposed to be but then it just continued downloading it and it shows that its 97% done and now its in like 1973.95 MB / 1920.44 MB and the downloading speed reduced to like 0.5kb/s after it got over 1920mb... And i really dont want to stop the downloading cuz its 98% now, so can anyone tell me whats this for..?

7th February 2010, 16:20	#20 (permalink)
Dreamtale Newbie Join Date: Mar 2009 Posts: 8 Rep Power: 0	Awesome thread. The link to the italian site really saved my ass, since no other client has worked so far. I'm just wondering why the fansite hosts the new client, while Mortalonline.com still seem to use the old (and not functional) client?

7th February 2010, 16:28	#22 (permalink)
Dreamtale Newbie Join Date: Mar 2009 Posts: 8 Rep Power: 0	Really? I'm talking about the EXE-file at 91 mb, which hasn't been working at all (in contrary to this client). Well, I guess you're right, and in either way: Thanks.

7th February 2010, 17:26	#25 (permalink)
tsandrews85 Newbie Join Date: May 2009 Posts: 5 Rep Power: 0	Hmm I wonder if Iam doing something wrong.? I tried the updater over and over. Then I downloaded the Launcher from the italian site and extracted the files into the Mortal Online folder and replaced the originals and still nothing works.?

7th February 2010, 17:29	#26 (permalink)
Cigar Junior Member Join Date: Feb 2009 Posts: 65 Rep Power: 0	You rock. Thanks for the help!

7th February 2010, 19:54	#29 (permalink)
zwolfman Newbie Join Date: Feb 2010 Posts: 1 Rep Power: 0	Thanks for the thread... but one asks one self... why on earth would a company send out a product that had a key element broken? (the launcher.) I'm a new customer - and I dutifully follow the e-mailed instructions, only to find that I need to dig in the forums, and go to irc chat to get this to work? and even then, it's not the company that helps with the issues... but other users?!!? it bodes ill for the future... the only salvation that I see is that there is such a helpful community - I'm willing to put up with a lot of technical glichy crap to be able to be a part of a good community. (aint that what these games are 'really' all about anyway?) anyway, - off I go to the Italians to try to get the correct updater package that shoulda been included in the install .rar I got from the main site just yesterday. Beta tests... ya gotta love em eh?

7th February 2010, 20:11	#30 (permalink)
Ixnay1 Newbie Join Date: Feb 2010 Posts: 1 Rep Power: 0	=) AWSOME post really helpful, getting great dl speed with italian patcher.

7th February 2010, 20:40	#31 (permalink)
kalos2332 Newbie Join Date: Feb 2010 Posts: 1 Rep Power: 0	after i got done downloading and installing the u torrent patch, i get this message "Software Not Found" "Mortal Online could not be found on your system. Re-install Mortal Online then run this patch again." I reinstalled it and still same thing. help...

7th February 2010, 20:40	#32 (permalink)
Kopatch MMC'09 - 3rd place Join Date: Feb 2009 Age: 27 Posts: 1,493 Rep Power: 0	so the italian site doesn't work for me. anyone else get this? can you link it here? __________________ God has mercy. I don't

8th February 2010, 00:34	#33 (permalink)
Bayerd Newbie Join Date: Mar 2009 Posts: 7 Rep Power: 0	do i need to unzip the downloaded file???

8th February 2010, 04:08	#36 (permalink)
Snoopster Newbie Join Date: Feb 2010 Posts: 3 Rep Power: 0	Good news, the uninstall program works, and I managed to free up 5gig. Will check back in a month or never

Partners

8th February 2010, 19:40	#37 (permalink)
Bombay1361 Newbie Join Date: Apr 2008 Posts: 13 Rep Power: 0	I couldn't run my updater at all and then when I ran it in administrator mode, vista, it worked fine..so a heads up to ppl that can't get it to work..Try opening it in administrator mode and it should work, but your download speeds will still suck

9th February 2010, 02:28	#38 (permalink)
dopel Junior Member Join Date: Jan 2010 Posts: 75 Rep Power: 0	Thank you for posting this. Things seem to be working after downloading the Italian launcher. I understand that this is beta, I think its pretty sad that SV cant even come up with a working path and the community has to do it for them.

9th February 2010, 03:06	#39 (permalink)
Galigar Newbie Join Date: Aug 2009 Posts: 44 Rep Power: 0	Well I installed the file from the Italian site but now I get: Download error! access to the path C:\program files\start vault\mortal online\patches' is denied. any ideas how to fix this? __________________ Its game time