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Old 7th December 2011, 06:20   #1 (permalink)
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Default Can't Patch!Failed to open new file.

Ok. I know there was an issue with not being able to download the patches earlier. This is something different.

I can download the patch just fine. It starts updating files I get to file 141 and then it says patching error failing to open new file!

I can't play Mortal.

How can I fix this?

I'm getting this error.


Writing New File

ERROR: Failure Opening New File: E:\Program Files (x86)\Star Vault\Mortal Online\mortalonline\UnrealEngine3\MortalGame\Cooke dPC\Maps\MortalOnline\Myrland\RTO21450

I'm trying to figure this one out. Any help would be nice.

Last edited by MeduliMadness : 7th December 2011 at 07:23.
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Old 7th December 2011, 06:38   #2 (permalink)
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im good now
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Old 7th December 2011, 07:36   #3 (permalink)
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Ok I solved it. I renamed the file RTO21450 to RTO21450old, deleted the patch file and redownloaded/reinstalled the patch. It now works. Finally! That was some bullshit.
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Old 9th December 2011, 19:58   #4 (permalink)
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I am having the same issue with todays patch, tried deleting the patch info and re-downloading applying but to no avail.
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Old 9th December 2011, 20:05   #5 (permalink)
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Quote:
Applying MODIFY File Patch for 'mortalonline\UnrealEngine3\MortalGame\CookedPC\Ma ps\MortalOnline\Myrland\Forest_NorthForestLizardCa mpE.mo'


Writing New File

ERROR: Failure Opening New File: C:\Program Files\Star Vault\Mortal Online\mortalonline\UnrealEngine3\MortalGame\Cooke dPC\Maps\MortalOnline\Myrland\RTY74520
here is the error I keep getting
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Old 9th December 2011, 20:17   #6 (permalink)
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try to save ALL of your patches (.mop and .exe files in your "mortalonline" folder) on your desktop, then uninstall MO (and check if there are undeleted folders), re-install MO, put the saved patches back into the "mortalonline" folder, run the launcher.
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Old 9th December 2011, 20:34   #7 (permalink)
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Originally Posted by Kuroi View Post
try to save ALL of your patches (.mop and .exe files in your "mortalonline" folder) on your desktop, then uninstall MO (and check if there are undeleted folders), re-install MO, put the saved patches back into the "mortalonline" folder, run the launcher.
I was afraid of that.
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Old 10th December 2011, 08:54   #8 (permalink)
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Khisk this is what you need to do.

Go to C:\Program Files\Star Vault\Mortal Online\mortalonline\UnrealEngine3\MortalGame\Cooke dPC\Maps\MortalOnline\Myrland\RTY74520 and delete the file RTY74520 then delete the newest patch you just downloaded and try again.

It should redownload the patch and try to reinstall the files.
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Old 10th December 2011, 09:09   #9 (permalink)
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Originally Posted by MeduliMadness View Post
Khisk this is what you need to do.

Go to C:\Program Files\Star Vault\Mortal Online\mortalonline\UnrealEngine3\MortalGame\Cooke dPC\Maps\MortalOnline\Myrland\RTY74520 and delete the file RTY74520 then delete the newest patch you just downloaded and try again.

It should redownload the patch and try to reinstall the files.
I tried that first, but everytime another file would be corrupted so I just make a copy of my patches and reinstalled , that seemed to resolve the issue.
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Old 12th December 2011, 00:07   #10 (permalink)
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I'm having the same problem. I didn't have MO installed, so I had to go through the entire 9GB download. (Got the 5 day free come back email.) It installed, and now it's trying to instal the patch, and I get the can't open file error. What I'm thinking, and I haven't checked this yet, is that the file in question is "read only." If so, unchecking "read only" should unlock the file, allowing it to patch. Can anyone verify it that will work. (I'm not home right now.)
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Old 12th December 2011, 00:26   #11 (permalink)
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Quote:
Originally Posted by Shadowmaster View Post
I'm having the same problem. I didn't have MO installed, so I had to go through the entire 9GB download. (Got the 5 day free come back email.) It installed, and now it's trying to instal the patch, and I get the can't open file error. What I'm thinking, and I haven't checked this yet, is that the file in question is "read only." If so, unchecking "read only" should unlock the file, allowing it to patch. Can anyone verify it that will work. (I'm not home right now.)
The best bet for that particular error is to delete the file last mentioned in the log and restart your launcher. You do not need to redownload the patch itself.

Make sure there's no security software blocking the file creation.
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Old 12th December 2011, 06:09   #12 (permalink)
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I'm actually getting an error that does not give me the full path. It says it can't open a file. I'm thinking the file might be a patch file that got corrupted. Does this mean downloading the entire 9GB again?
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Old 12th December 2011, 06:18   #13 (permalink)
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I uninstalled everything. I'll download the files once more, and if it fails to patch, I'll take that as a hint that I really don't want to come back yet. lol I just don't have time for this clown shit.
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Old 12th December 2011, 11:46   #14 (permalink)
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Same thing. Throws the error:

Patching Error! Failure Opening New File: D:\Programs\Mortal

It doesn't even give me a full directory path (there is no "mortal" directory, but a "Mortal Online" directory).

Unless someone has a fast solution, I think me and my friend will just wait another 6 months or so before we try to come back. This isn't a very good indication that things are moving along too well. Ironicall, rather, the patcher doesn't work for the people you offered and invitation to come back. LMAO.
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Old 13th December 2011, 00:32   #15 (permalink)
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Quote:
Originally Posted by Shadowmaster View Post
Same thing. Throws the error:

Patching Error! Failure Opening New File: D:\Programs\Mortal

It doesn't even give me a full directory path (there is no "mortal" directory, but a "Mortal Online" directory).

Unless someone has a fast solution, I think me and my friend will just wait another 6 months or so before we try to come back. This isn't a very good indication that things are moving along too well. Ironicall, rather, the patcher doesn't work for the people you offered and invitation to come back. LMAO.
The error seems to indicate that the patcher is not properly "quoting" the file name as it truncates on the first space in the path. Have you verified that this is also true in the patch log file? This would be located in the install path of MO. Usually under "C:\Program Files\Star Vault\Mortal Online\patches" but given the above error maybe you installed to "D:\Programs\Mortal Online" you might consider backing up the patches folder and clearing its contents then run the patcher again?

EDIT: It may also help to verify that the patcher is running as an admin and that you did not inadvertently change some of the compatibility settings of the shortcut to the launcher. A fast way to test this would be to go to the MO directory and launch the patcher directly by double clicking the "updater.exe". Please note that you should not run the game directly from this method. This is only a suggestions to help with the patcher issues. When the patcher finishes make sure to close out and then relaunch with the regular shortcut or the actual launcher application so as to insure all of the applications settings are correctly passed.

Hope this helps
-Tillweed

Last edited by Tillweed : 13th December 2011 at 00:43.
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Old 13th December 2011, 07:19   #16 (permalink)
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Seriously [COLOR=#990000]Paratus[/COLOR] we shouldn't have to be experts in windows in order to install and update this game. How many customers do you think StarVault loses just because they can't install Mortal.

You never see WoW players complaining about how they can't install the game.
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Old 13th December 2011, 18:13   #17 (permalink)
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Quote:
Originally Posted by MeduliMadness View Post
Seriously [COLOR=#990000]Paratus[/COLOR] we shouldn't have to be experts in windows in order to install and update this game. How many customers do you think StarVault loses just because they can't install Mortal.

You never see WoW players complaining about how they can't install the game.
Dude this game is riddled with bugs beyond compare but I still want to smack you for even comparing it to wow. Id rather stop playing games all together than play that rubbish. Yes they need to fix their shit, no they prolly dont realise theres more and more people now posting that they are starting to have this problem and yes I have it as well. Except now the errors I get are changing.

By the way has anyone here tried all the stuff Paratus says in here?
http://www.mortalonline.com/forums/3...er-thread.html
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Old 14th December 2011, 06:52   #18 (permalink)
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Thanks for the help. I got the error path and deleted the file. Then ran it again, and got another error in the same way with another path/file. I just deleted it and restarted the patcher again.
ERROR: Failure Opening New File: D:\Programs\Mortal Online\mortalonline\UnrealEngine3\MortalGame\Cooke dPC\Packages\StaticMeshes\TerrainProps\RTK65550
I think the last file did update after deleting it, so we'll see what happens. Thanks for telling me where the patch file was located.

Quote:
Originally Posted by Tillweed View Post
The error seems to indicate that the patcher is not properly "quoting" the file name as it truncates on the first space in the path. Have you verified that this is also true in the patch log file? This would be located in the install path of MO. Usually under "C:\Program Files\Star Vault\Mortal Online\patches" but given the above error maybe you installed to "D:\Programs\Mortal Online" you might consider backing up the patches folder and clearing its contents then run the patcher again?

EDIT: It may also help to verify that the patcher is running as an admin and that you did not inadvertently change some of the compatibility settings of the shortcut to the launcher. A fast way to test this would be to go to the MO directory and launch the patcher directly by double clicking the "updater.exe". Please note that you should not run the game directly from this method. This is only a suggestions to help with the patcher issues. When the patcher finishes make sure to close out and then relaunch with the regular shortcut or the actual launcher application so as to insure all of the applications settings are correctly passed.

Hope this helps
-Tillweed
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Old 14th December 2011, 06:54   #19 (permalink)
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LMAO. But he does have a point, but mentioning WoW has the effect of obscuring it: Other games don't have problems like this when patching their games. But then again, we've come to love the SV error problems and bugs.

Quote:
Originally Posted by Darsoth View Post
Dude this game is riddled with bugs beyond compare but I still want to smack you for even comparing it to wow. Id rather stop playing games all together than play that rubbish. Yes they need to fix their shit, no they prolly dont realise theres more and more people now posting that they are starting to have this problem and yes I have it as well. Except now the errors I get are changing.

By the way has anyone here tried all the stuff Paratus says in here?
http://www.mortalonline.com/forums/3...er-thread.html
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Old 14th December 2011, 07:51   #20 (permalink)
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It looks like the problem is in the Unreal directory under many of the directories. I didn't write them all down, but I did start to keep a list of files that I had to delete after the patcher created, or tried to create, them. This is bullshit. Very time consuming:

RTK63720
RTK42540
RTP88560
RTK00260
RTP40440
RTP46260
RTB25510
RTD25960
RTD27050
RTD48140
RTU73540
RTT54430
RTT56550
RTR94720
RTQ50660
RTQ56740
RTK25560

and it's still not finished.

I really hope new players are not experiencing this because they'll simply not play.
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Old 15th December 2011, 07:45   #21 (permalink)
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Any help on this? I've deleted about 30 files already. What happens is that the patcher tries to create the file and fails to open it. Then I have to delete the file it tried to create, then run it again. After I run it, it errors on yet another file. It's going to take hours because it's on file 305ish and it has over 500 files to patch. Not all of them error, but enough do that it will take hours to complete.
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Old 16th December 2011, 00:14   #22 (permalink)
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Quote:
Originally Posted by Shadowmaster View Post
Any help on this? I've deleted about 30 files already. What happens is that the patcher tries to create the file and fails to open it. Then I have to delete the file it tried to create, then run it again. After I run it, it errors on yet another file. It's going to take hours because it's on file 305ish and it has over 500 files to patch. Not all of them error, but enough do that it will take hours to complete.
It sounds like the patcher might not be running in administrator mode or there is an issue with the permissions on the folder that the files are created in. Have you checked to make sure you are running the patcher in admin mode?
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Old 16th December 2011, 06:37   #23 (permalink)
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Quote:
Originally Posted by Shadowmaster View Post
It looks like the problem is in the Unreal directory under many of the directories. I didn't write them all down, but I did start to keep a list of files that I had to delete after the patcher created, or tried to create, them. This is bullshit. Very time consuming:

RTK63720
RTK42540
RTP88560
RTK00260
RTP40440
RTP46260
RTB25510
RTD25960
RTD27050
RTD48140
RTU73540
RTT54430
RTT56550
RTR94720
RTQ50660
RTQ56740
RTK25560

and it's still not finished.

I really hope new players are not experiencing this because they'll simply not play.
I can confirm this. I'm having the same problem.

This is bullshit. StarVault is losing new potential players because of this. It should be a main priority to make sure the game is downloadable and update-able even before in game bugs.

Paratus it looks like you have some important work to do.
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Old 16th December 2011, 10:39   #24 (permalink)
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Yes, I've tried running it in admin mode, but think about what you just said. If it were a permissions problem, deleting the file and rerunning the patcher would result in it stopping on the same file over and over, regardless of deleting it ande rerunning the patcher.

Yeah, for sure, I'd like to give SV some money--the trouble is, I can't patch the game in order to log in. So, yeah, that's going to be a revenue problem.

I know you guys are working harder than shit, but really. It's only 420 once a day, not all day.
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Old 16th December 2011, 18:59   #25 (permalink)
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im getting a patching error, just wondering how i can find out the name of the offending file sicne the file location is to long to read on the patcher?
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Old 16th December 2011, 19:33   #26 (permalink)
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im getting a patching error, just wondering how i can find out the name of the offending file sicne the file location is to long to read on the patcher?
It should be here.. or something like this..

C:\Program Files (x86)\Star Vault\Mortal Online\patches\Patchlog
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Old 19th December 2011, 01:56   #27 (permalink)
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I'd sure like to give SV some sub money--to bad I still can't patch the game! LMAO. I'm kinda wanting to know how my pre patch pre heavy armor skill Heavy Armor dude will play now after training Heavy Armor to 100, since he has 100 archery, 100 poleaxes, and 98 taming, and all riding skills maxed and 119STR---lol. Now he'll be faster on his feet and have more stam--yah!

Still can't patch. . .Still can't patch. . .Still can't patch. . .Still can't patch. . .Still can't patch. . .Still can't patch. . .Still can't patch. . .Still can't patch. . .Still can't patch. . .Still can't patch. . .
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Old 30th December 2011, 06:18   #28 (permalink)
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Has anyone gotten any solution to this?
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Old 5th January 2012, 18:56   #29 (permalink)
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Got the same problem, have tried everything stated above, even tried disabling UAC and moving the Star Vault folder to C:\Users\YourNameHere. Nothing works.

Paratus could you please look more into this? Don't want to waste more time trying to fix a broken patching process.
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Old 5th January 2012, 19:42   #30 (permalink)
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Got the same problem, have tried everything stated above, even tried disabling UAC and moving the Star Vault folder to C:\Users\YourNameHere. Nothing works.

Paratus could you please look more into this? Don't want to waste more time trying to fix a broken patching process.
This is an issue I'm still working on, for sure. The problem is a little more complicated in that it's with the patching engine itself, not so much our launcher. I'm working with the company who produces the engine we use. Oddly, this engine is the best in the industry and you use it with almost every AAA game title without even knowing it, whenever you update those games.

They're a bit stumped as well. The vast majority of people have no issues patching Mortal Online but even if just one person out of thousands does, that's too many. What I do know is that the issues described are almost certainly related to the specific system, it's just tracking down exactly what on that system is doing it (the same error could be produced by different things on different systems, too).

The issue in question within this thread is usually related to some sort of security software or hard drive problem.

Huggmuth, could you please post the last line from your patch log file for the patch which is failingÉ
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Old 5th January 2012, 22:45   #31 (permalink)
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This is an issue I'm still working on, for sure. The problem is a little more complicated in that it's with the patching engine itself, not so much our launcher. I'm working with the company who produces the engine we use. Oddly, this engine is the best in the industry and you use it with almost every AAA game title without even knowing it, whenever you update those games.

They're a bit stumped as well. The vast majority of people have no issues patching Mortal Online but even if just one person out of thousands does, that's too many. What I do know is that the issues described are almost certainly related to the specific system, it's just tracking down exactly what on that system is doing it (the same error could be produced by different things on different systems, too).

The issue in question within this thread is usually related to some sort of security software or hard drive problem.

Huggmuth, could you please post the last line from your patch log file for the patch which is failingÉ
Thanks for the quick response, and sorry for my aggresive post I made earlier, was a little frustrated.

Here is the last line of the patch log, be on mind that this isn't the first file the launcher came across, as deleting the file with the error and then restarting the launcher seems to fix the problem, but only with the file you just deleted. And there seem to be many

Quote:
Applying MODIFY File Patch for 'mortalonline\UnrealEngine3\MortalGame\CookedPC\Ma ps\MortalOnline\Myrland\Forest_SECliffs.mo'


Writing New File

ERROR: Failure Opening New File: C:\Users\Star Vault\Mortal Online\mortalonline\UnrealEngine3\MortalGame\Cooke dPC\Maps\MortalOnline\Myrland\RTG08030

Cheers.
-Huggmuth
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Might have something to do with M&B not being seamless MMORPG and DF graphics looking like lego blocks with Final Fantasy 7 kind of character graphic with 2 hitboxes.
IGN: Xzm
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Old 5th January 2012, 23:00   #32 (permalink)
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After fixing the prievous file I posted above and restarted my launcher, this was the next file causing an error

Quote:
Applying MODIFY File Patch for 'mortalonline\UnrealEngine3\MortalGame\CookedPC\Ma ps\MortalOnline\Myrland\Forest_RisarWall.mo'


Writing New File

ERROR: Failure Opening New File: C:\Users\Star Vault\Mortal Online\mortalonline\UnrealEngine3\MortalGame\Cooke dPC\Maps\MortalOnline\Myrland\RTE08140
Don't know if it helps.
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Might have something to do with M&B not being seamless MMORPG and DF graphics looking like lego blocks with Final Fantasy 7 kind of character graphic with 2 hitboxes.
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Old 6th January 2012, 01:46   #33 (permalink)
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Did you edit that string at all? Because there is a space there that shouldn't be. If its not something that you introduced it could be the problem, buts its likely a result of the copy/paste:
Cooke dPC instead of CookedPC
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Old 9th January 2012, 00:26   #34 (permalink)
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Any news Paratus? Still can't play because of this
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Might have something to do with M&B not being seamless MMORPG and DF graphics looking like lego blocks with Final Fantasy 7 kind of character graphic with 2 hitboxes.
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Old 19th January 2012, 22:54   #35 (permalink)
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I did everything aforementioned in this post. It always stops at 244/539 files and it is always a different file after I delete first offending one. I uninstalled and redownloaded game 3x. Kind of down about it since my friend and I just started playing 3 days ago. I had no problem, nor him nor my cousin in installing the first time.
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Old 19th January 2012, 23:40   #36 (permalink)
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Never mind, Hefeisten was on the right track. I am using a 60G SSD for windows and MO and it was almost full (8G left). I deleted all the patches that were already installed and updated (1of3,2of3,3of3), freed up 10G and voila everything working!
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Old 20th January 2012, 00:08   #37 (permalink)
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Hey guys, I finally broke down and redownloaded the entire game, let it completely finish it's download/update procedure w/o turning Windows off, and it installed and now runs. I just started it and went to bed. Woke up the next morning with an error about something on the login screen, shut it down, restarted, and it works.
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Old 27th January 2012, 21:21   #38 (permalink)
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My issue too was simply harddrive space. I had around 6gb free, and it would cause these file errors. I freed my harddrive up to 13gb, which let the patcher finish (and then had 15gb free after patch).

Paratus, I think the issue lies in some sort of way it unpacks files while patching, requiring more space than might be realized at first. For what its worth.
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Old 28th January 2012, 00:44   #39 (permalink)
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I just came back after a 2+ year absence to attempt giving the game another try and have been riddled with install problems for 2 days now. I attempted re-installing the setup file and moving the patches back into the folder, deleting the files that caused the errors, etc. (On more than 1 occasion). The entire folder was deleted more than once with everything reinstalled, and still received the same problems. I'm now downloading the entire setup and patches again from scratch.
This is a great welcome back to the game. :\
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Old 28th January 2012, 07:17   #40 (permalink)
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So I downloaded the setup file and all patches again... with the launcher and received the same "Old file" error. After searching through the forums, this issue has been occurring for a year and was supposed to be fixed with Dawn.

If I uninstall and move the patches back into the folder, it's amusing that a different file is what causes the error. Here is one example,
"Applying MODIFY File Patch for 'mortalonline\UnrealEngine3\MortalGame\CookedPC\Ma ps\MortalOnline\Myrland\Cave_SpiderCaveC.mo'
ERROR: Old File not found. However, a file of the same name was found. No update done since file contents do not match.
"
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