Hi all, When you contact our online web support at www.mortalonline.com/support please make sure that your email contact is entered correctly. There are a lot of times where our reply gets rejected by a mailer daemon due to a wrong Email address entered on the form. With issues related to password changes and changing your registered Email, please be ready to provide your: * Date of Birth * Name * Registered Email * Physical Address As it appears on the account that you need assistance with. It is important for your account security that we are able to verify your identity to make changes to your game account. As a secondary reminder, all issues related to billing, payments, account/email/password changes and account suspensions and bans need to be directed to this website. These questions can not be answered by in game support or via forum PM to a Game Master.