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Reimbursment Policy

Players are encouraged to familiarize themselves with the following information and refer to this document before submitting any reimbursement requests. No reimbursement requests are guaranteed to be fulfilled. Payments of license fees are generally not refundable. If there is an error in the payment transactions or duplication has been made the payment might be eligible for a reimbursement. EU Customers. If you reside in the European Union and you purchase the product, the Consumer Protection (Distance Selling) Regulations 2000, as amended, may apply to you and may provide you with the right to withdraw from your purchase of the product within fourteen (14) calendar days, commencing on the date after you purchase the product (the “Withdrawal Period’). You will lose any such right of withdrawal if you begin downloading or using the product prior to the end of the Withdrawal Period. Our services will commence immediately after you have received a purchase confirmation email. To withdraw from your purchase of the product during the Withdrawal Period, please refer to our support mail at [email protected] Subscription fees.  Star Vault AB may amend the subscription fee and payment terms at any time. All subscription fees are non-refundable. If Star Vault AB is unable to process your payment at any time, your account may be immediately suspended or terminated at Star Vault AB’s discretion. Recurring payments.  Premium game-time subscriptions will be automatically billed forty eight hours prior to expiration in order to keep the subscription active. Should a subscription be cancelled it will remain active until the end of the pre-paid subscription term and will then not be automatically renewed. 28.05.2010 – Star Vault AB


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