The game runs fine with Windows XP, Windows Vista and Windows 7, both 32bit and 64bit.
Before you start, make sure you have your Graphic Card drivers updated!
If you are using Windows XP make sure you installed the latest .NET Framework
The Mortal Online installer comes with the needed Nvidia Physx component, as well as .Net and DirectX.
Problem: I get on Main Launcher "Scan error! An execption occurred during a WebClient request."
Solution: This Problem usually only appears with Vista or 7. Run the "Mortal Online Launcher" as administrator.
Problem: I click Play on the Main Launcher, the Launcher disappears and nothing happening.
Solution: This usually points to a Physx Problem. Reinstall the latest Physx driver.
Problem: I click Play on the Main Launcher and get the error: This program can't be started because d3dxd10_41.dll is missing.
Solution: This points to a DirectX Problem. Download and install the latest version.
Problem: I crash at the splash screen.
Solution: Set your sound settings to Stereo 24bit 48000hz in your sound card manager. Few people had to change to 16bit for this to work.
Problem: I try to create a character but when I click Save or Enter Game nothing happens.
Solution: The server is either Offline or the server is lagging (during beta you might experience this a lot). Best you can do is leave it for 5-10 minutes and see if anything happens. You can quickly find out if the server is offline by checking this thread or join #mortalonline on the IRC.
Problem: I get to the character selection screen but can't see my characters.
Solution: See solution above.
Problem: I'm stuck at the Loading Screen and nothing happens.
Solution: See solution above.
Problem: I'm in-game but cant see other players, NPCs and basically cant do anything but running.
Solution: The server is likely experiencing technical difficulties. Please disconnect and try again soon.
Problem: No text in chat box.
Solution: For some people, removing the forced AA and AF from video card options, has fixed the issue.
If you continue to have problems we recommend submitting a support ticket and/or requesting community help in our support forum.
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